I wish I could give Norco in Seattle 0 stars. The woman who waited on us was extremely rude, and borderline competent. After waiting for hours to get our equipment, we questioned if we would get our device before the store closed--and were physically intimidated and verbally attacked. The store manager finally diffused the situation, but she could have solved the issue and gotten us on our way much if she had helped the employee much earlier. I wish I had read the reviews online before going to Norco. It sounds like this is a systemic problem, not an isolated case.
The worst possible service. Every person with whom I dealt was unhelpful and condescending. All I needed was replacement parts for a CPAP. They acted as if dealing with me was a profound bother. Indeed, they acted like I was a nuisance.
Service was terrible. I brought my CPAP machine to them for replacement or repair as the humidifier wouldn't heat up. The indolent, condescending girl behind the counter told me it was not broken and there was nothing she could do. I told her that yes it was broken but she would have none of it. "Look, I said, I have used a CPAP every night for ten years and I know when it's broken." She became offended and told me that if I wanted a new machine I would have to get a new prescription. Norco even had the original prescription which (when they were Care Medical) they used to get me a new machine when another older model broke several years ago with no problems. Norco has thus denied me the medical equipment I need to maintain my health.