Ditto what WhiteWolf says. They do not respond to communication. They do not update you on the status of your order. They rarely answer the phone or email. They do not HANDLE it. Simple as that. I used to order from them often. NEVER AGAIN. I tried!
One star, because I can't choose ZERO STARS!Call them by any of their names (why so many?), Coastal Tool Supply, ntxtools, Network Tool Warehouse...they SUCK!One month to receive the order, defective items, no response to e-mails, no help from the phone rep who answered my call (just transferred to someone else who didn't answer & didn't respond to my voice mail), and the refund I was finally promised (after multiple failed attempts to get someone to merely exchange the item) has not been received after almost FOUR MONTHS!I wouldn't deal with them again if they were the LAST SOURCE ON EARTH!