1551 NW 54th St Ste 101, Seattle, WA 98107
(206) 525-0903Add Hours
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Purchased a gift certificate at a charity auction. The certificate read the services to be included were: VISIA Digital Completion Analysis; Consultation with Medial Aesthetician and SkinMD Cosmetic Physician; Refining & Resurfacing Facial Treatment and Peel; Post Treatment Skincare; 25% off a skincare system and treatment package.
When I arrived for my appointment I was told Dr. Balogun was not in the office. This was a huge disappointment as that was the primary reason I purchased the certificate - as I had some skin issues I wanted to discuss with a physician.
The resurfacing and peel treatment was ok. I didn't see or feel any noticeable difference with my skin. I was expecting to peel and reveal new skin - which didn't happen. So would not recommend this treatment. Felt it was a waste of time.
In order to get the 25% discount I had to purchase 3 products (not on the gift certificate fine print by the way). So, I purchased three TNS products. Even with the discount I found these products online and at another skin clinic for substantially less. So, on October 15th (appointment was October 10th) I returned the unused, unopened, in original packaging with price stickers still attached products to the office. Dr. Balogun was at the front desk when I arrived. I explained the issue and she said "I will get someone to help you with that."
Zeyna refused to process the return. At the time of purchase no one told me (3 gals at the front desk) that the products were non-returnable. I asked six times for a sales receipt with the words non-refundable or non-returnable - of course she could not provide. I asked twice to speak to Dr. Balogun and was ignored.
On October 18th I sent a letter to Dr. Balogun. To date there has been no response.
I left the products with Zeyna as I was late to an appointment. This is supposedly a medical office - so I expect the personnel to conduct themselves in a professional and ethical manner. A refund has not been received - and they have the returned products. Not issuing the refund is no different than reaching in to my wallet and stealing $350.