In mybook® Car Collection (edit)

Added to your car collection.
Removed from mybook!

We took this business out of your car collection.

Scanwest is the U.S. distributor for Abbott Racing tuning products for Saabs.

Saab, Subaru, Mini, Audi & BMW Specialists

General Info
Scan West Auto provides exceptional auto repair services for your import in Seattle. Visit today to learn more.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Sat - SunClosed

Services/Products
  • Transmission & Drive Train Services
  • Oil Changes
  • Used Cars
Payment method
amex, check, discover, visa, debit, mastercard
Neighborhoods
Greenwood, Northwest Seattle
Social Links
Categories
Auto Repair & Service, Engines-Supplies, Equipment & Parts, Mufflers & Exhaust Systems, Auto Transmission, Heating, Ventilating & Air Conditioning Engineers, Automobile Diagnostic Service, Auto Engine Rebuilding, Auto Oil & Lube, Brake Repair
Other Information

Certifications: Automotive Service Excellence, WORLDPAC

Warranties: Yes

Parking: Lot

Rental Cars Available: Yes

Services: Transmission & Drive Train Services, Oil Changes

Parts Available: Yes

Brands Serviced: Audi, BMW, MINI, Subaru

Banner

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

tangotraveller

08/01/2006

Provided by Citysearch - 
Overall
Excellent independant SAAB shop

I get my SAAB worked on at this shop, and have found them to be accurate and on top of the needed maintenance and repair. If you have a SAAB in the Seattle area, definitely check these guys out. At one point my transmission failed, and the owner, Rob, was clearly torn between taking a vacation the next week that he had planned with his wife, or tearing into my transmission to see why it had failed. We decided to install a rebuilt unit so that he could have his vacation. They have loaner cars which are older SAABs for the reasonable price of $10, but be sure to schedule in advance if you want a loaner. Oil changes are done anytime, just drop by.

bigglasses

07/15/2009

Provided by Citysearch - 
Overall
Don't Believe the Hype

Scanwest has a loyal following of Saab owners. I was initially one of them. But over several years and several thousands of dollars, I came to see their method. They know these cars, and they use that against their customers. They are all about the upsell. Sometimes you do want a mechanic who notices a problem that you weren't aware of. But Scanwest says things that are untrue. Example:

Me: ""I need a headlight bulb.""
Scanwest: ""Okay. You should replace that cracked glass cover, too.""
Me: ""How much is that?""
Scanwest: ""$175. You'll go through a lot of bulbs if you don't replace it.""

I didn't replace it. And three years later, not a single bulb more needed.


Sometimes they do work that ""needed to be done"" without asking permission. That's illegal:

Me: ""Why is my bill $300 higher than the quote?""
Scanwest: ""We replaced the tensioner when when we replaced your timing chain.""
Me: ""Why did you do that? I didn't authorize that.
Scanwest: It needs to be done when you change the chain.""
Me: ""But I didn't authorize that.
Nobody called me to ask. It's not on the estimate.""

Scanwest: ""It's only three hundred dollars.""

Yeah, right. And against state law. If they do work without asking, they should eat it. Not their customers.

If you go there, sit in the waiting area. Listen to the phone calls. You will hear what I heard. Upsell, upsell, upsell. All day long. Not solving problems for customers, but finding ways to get more cash out of them.

ctotaro

11/26/2011

Overall
The perfect combination of out...

The perfect combination of outstanding customer service and great price

Feedback