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Mon - Fri 9:00 am - 5:00 pm, Sat - Sun Closed
South Lake Union, Cascade

Auto Hound COLLISION Ctr

Automobile Body Repairing & Painting, Auto Repair & Service, Windshield Repair, Wheel Alignment-Frame & Axle Servicing-Automotive, Automotive Tune Up Service, Truck Body Repair & Painting


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Alfonso Lopez


Provided by Citysearch - 
They back up their bad work.

I'm extraordinarily frustrated.

I took my truck in there when someone stole the cover to my differential (I know...weird, right?). The differential was damaged when I drove off not knowing the cover had been taken. My insurance is Geico and Autohound is one of their associated shops, so Geico said they would guarantee the work plus Autohound guarantees it as well.

Thank God for that guarantee.

All told now I have had to take the truck back in 4 times to have them redo the work. 3 times they had returned the truck with a seal leaking in the differential and the 4th time the differential finally just gave up and we had to have it replaced again.

I've been without my truck for a non-contiguous 2 months now and in the time I have actually had the truck, the rear end was making some sort of noise. I am getting it back again tomorrow (hopefully, if their mechanic shows up. I was supposed to get it today) and It'll be a good 6 months before I am willing to take it out of town for fear of the rear end messing up again.

It is ridiculous.

Generally i would add a star since they did technically backup their work. But after 4 times (I'd go elsewhere but Geico is the one footing the bill, thank God for them) their shoddy works needs to be mentioned.

Also, the Geico rep who works there, Scott, is rude and I very much disliked him. Still like Geico, though. Scott sucks.

I'll update this once I get the truck back and the rear end breaks again.



Provided by Citysearch - 
go to a better shop

my car was towed to this shop and it was the worst expireance of my life. the office help was rude, the estimators i was passed around to both treated me like they didnt have time for me, and for the size of the repair it seemed like it took to long to get my car back. at one point i had talked to the estimator about when my car would be ready, and they said it was taking a bit longer because of the parts. so i asked what part was the hold up, called the dealer and they had plenty of this part in stock. what ever the reason for this, i felt like they were lying to me and was unhappy with the repair. when i finally got my car back, i made my insurance company have another more reputable shop look at my car and fix what i didnt like. booo autohound. i will never go there again



Provided by Citysearch - 
Worst experience in auto repair ever!

We were very unhappy with this shop.

They didn't get the repair right the first time, and the treatment we received from two different managers left us feeling very nervous when we took the car back for corrections.

We were lied to on several occasions. One manager failed to call us when promised and failed to see me for a scheduled appointment, instead sending a messenger to tell me he was ""too busy"" after I'd been waiting for over 15 minutes. The other manager responded to each of my concerns about the work by immediately launching into reasons why the problems were not their doing; some of them probably valid and some certainly not.

We are still not satisfied after returning to have more work performed and don't trust these people. We will be spending money out of our pockets (this was an insurance claim and we were not at fault) to have the car put right rather than deal with this shop.

Aaron at the front desk possesses great customer service skills. He should work for a better outfit.



Provided by Citysearch - 
They used to be better

I have taken my last two cars to Auto Hound over the years and up until now they have always been a great group to deal with. I dont know what's happend in the last year since I have been there but their staff needs a serious attitude adjustment. The girls who work the front desk are rude and snide, acting as if they are in an upscale salon...sorry, you look like you work in an auto body shop but you dont have to act like it to. The estimator was rude, and seemed to be put out he had to come outside and look at my car, and was even more testy when I called the next day to get an update on when I might have my car. As for the people who actually do the body work, they seemed fine, they do good work, but I recommend going to another shop where you can get good work done but not a crappy attitude. Maybe they are under new management? Who knows?