I WISH THAT IT WAS POSSIBLE TO RATE WITH NEGATIVE STARS FOR HORRIBLE SERVICE.I live in Renton and work in Federal Way/Auburn. I commute for nearly 2 and a half hours, each way, every day and pay $5/day for this commute. Also, I am an Orca card owner to ensure the lowest fare possible for the LONG commute. Based on the website, orcacard.com, when you add money to an Orca card, "Value added online or by phone takes 24-48 hours to process for use. Activate the value by tapping your card". However, I added money to my Orca card (via the website) on Friday, Dec. 26th at approximately 11AM PST, YET today Monday, Dec. 29th at 2:37PM PST my card is NOT reflecting my money AND NO ONE connected to Orca OR King County Metro Transit can answer my questions as to WHERE IS MY MONEY AND WHY HAS IT NOT BEEN LOADED ONTO MY ORCACARD!!!!!!!!!!!!!!!!!!!! Since 8AM PST, I have called Orca (888-988-6722) at least 10 times, only to discover that there IS NO REAL ORCA CUSTOMER SERVICE CENTER. Calls are re-routed to any one of the transit agencies (i.e., Metro, Sound, Pierce, etc.), instead. Brandon's (King County Metro Transit's Customer Service Lead) suggestion is for me to (somehow) go to another location and give them SOME MORE OF MY MONEY "loaded on the Orca card" in order to get back and forth until they can determine the issue(s) with their systems. Also, I was informed that their system might not load my money onto my card until tomorrow POSSIBLY!! WHAT A JOKE WHEN THEY ARE BRAGGING THAT RIDERSHIP IS AT AN ALL TIME HIGH!!!
401 5th Ave Ste 100Seattle, WA 98104
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