I've been shopping here for over 20 years. I've overlooked the ridiculous pricing. I've forgiven the less than friendly staff. But today is the end. Today, the rude, hostile, mean, jerky, scowling "human" who was going to ring us up ruined Daniel smith for me forever. She really is, quite possibly, the most terrible person I've ever met.I'm sure other parents have felt the glaring eyes of DS employees when they see your kid. Daniel Smith isn't exactly welcoming to anyone who isn't a snooty patooty "artist", let alone anyone under the age of 19. Until today, I'd roll my eyes at their clear disdain for artistic youths. But the she-beast today went waaaaaaay too far. She aggressively (and physically) scolded my son for doing absolutely nothing wrong. Really. He was just standing next to me writing his initials on a piece of scrap paper with the junky ballpoint pen chained to the checkout counter. She yanked the pen out of his hand and chewed him out. He cried. I told her to back off. We left our basket full of supplies on the counter and walked out, never to return to that den of kid-hating punks again. They lost my business...and the business of the 500+ artists I hang out and work with. Adios, jerks.
If you are a hobbyist, I recommend that you visit this store. You'll not get disappointed with their products.
These folks were very helpful in getting just the right look, and whittled down the cost as well. Great place to go!
I have been a good customer of Daniel Smith for several years now. I do usually get great service and nice supportive people. But what happened? I have just been so rudely talked to by a Craig(?) he would not give me his last name. I was not rude at any time, and was treated like dirt by several people. To say I am shocked is to say the least. If this is Daniel Smith's new way of treating customers then I will go else where. So sad to have to say that. I will be writing a letter to a Mr. John Cogley. Sincerely, Joy Westad