I have had the WORST customer service and experience with this business. I brought in my camera June 17th, an entire month ago, to get my camera checked over to see if it was fixable. It took them a week if not more to even check my camera because they have an expert that only comes in once a week. After calling and calling for updates, they finally let me know that it should be ready Thursday, the 13th. at that time it had been maybe the 6th, and I was hoping to receive my camera soon after the 13th. Once again, I called yesterday to see why my camera had not been fixed or sent to me after paying over $90 upfront for them to fix it. I was again told that the expert was busy, and had another project ahead of mine. I was not told that my camera was in "line" to be fixed, and I do not understand why a company would give a date for a finished product when it is obviously not the case. When I called today complaining, I was told that if they were to tell the expert when to come in and what to work on, that he would "pick up his tools and leave". Is that my problem? No. Was I informed that this repair would take up to and past A MONTH? No. I am disappointed with the way this company is treating customers, ESPECIALLY because they had me pay upfront for the repairs. I am extremely upset with the service I have received as it has been rude, cold, and uncaring. Phototronics has had my camera for a MONTH, and I have yet to see any date as to when I might get it back. awful awful awful. Horrible experience, would NOT recommend for any repairs or services as they are unable to keep their projected finish date, and do not care enough about their customers. Will not be going back.
3815 4th ave neseattle, WA 98105
From Business: Work among painters, sculptors, printers and more. Exceptional location and energy. Located half a block fromLake Unionin theWallingford district of Seattle.The l…
JIM's was helpful from start to finish and beyond. The used lens I purchased is in excellent condition, and was delivered the day after I ordered it. I experienced a technical issue with my camera using the lens and JIM's pointed me in the right direction to resolve it. I have nothing but praise for JIM's!
Finally called someone who took the time to be helpful and courteous.
Knowledgeable and helpful staff. Good assortment of merchandise for a smaller store. I bought an expensive speedlight and large gear bag from them and I was shown all the features and comparables to help make the decision. Not crowded like some larger stores and as a female, I was happy to be given courteous attention (unlike some stores which sometimes seem to cater more to male customers). Convenient location at U.Village and free parking. Also they price match all local retailers. Great overall experience