My husband and I bought a car from National Fleet back in February 2010. Our experience was much less than positive. When we took it to a local Kia dealer for an inspection to see what it needed, they laughed at us and told us we shouldn't have bought the car. A few months ago, we went back to that same Kia dealer for a key replacement, and the guy who helped us said that National Fleet was great. He said they always bring their cars in after a trade-in and make sure they are in good condition for sale. We were a bit puzzled by this considering our bad experience with them. Recently, the new owner of National Fleet contacted me, asking if he could do something to improve our opinion of his business. Neither of us was convinced that he would really make up for our prior experience. We were quite mistaken. Just today, my husband took the car in, and talked to JR (the new owner) for a while. He and his staff worked hard to turn what had been a bad experience before the new ownership into a positive one. It's clear to both of us that he wasn't just doing the bare minimum to placate us; he really went above and beyond to make sure we were satisfied as customers. We are both convinced that we will go to National Fleet first the next time we are looking for a car to buy, and now I feel confident recommending them to anyone.
Had a great experience with them. Found a nice vehicle with a GREAT price. Had some issues with the car which they took care of on their nickel (and it was probably hundreds of dollars with parts & labor). Were very nice, handled everything as well as anyone could ever ask for. Told them I wanted to take the car for a buyer's inspection and they were all for it. Got my registration and plates in a few weeks, no hassle. Would definitely do business with them again.
We would like to recommend Greg Leach as the sales person to trust at First National. He has gone beyond the required and has helped us to purchase the car of our choice. He is excellent.
Very happy with the customer service Gokul and the manager showed me. They really wanted to help me get into a car and it went great. They made it so I would have a good payment plan and not feel so worried. Better than other places and I plan on coming back again :)
Gokul got us exactly the right car at the right price. It was like he wasn't satisfied until we got the price and interest rate right. It was my daughters car and he made her feel great about it. Thanks again Gokul.
Just bought my first car and Gokul and John were amazing! Made the process fun and easy. And I'm on my way to the mountains and ocean in style! Heyyyooo! Thank you First National.
5 stars+++++Ahmed was our salesman and he was awesome!!!!!!! He worked hard to get us a great SUV a like new 2015 Dodge. We have poor credit and he did a great job at explaining everything and getting us a loan. It's not some random bank it was through capital one. We went a couple other places like northwest motor sports and all of their customer service sucked. Ahmed answered the phone and gave us a quote so I wasn't driving an 1.5 hour to waste anytime. We got there at 5pm and by 745pm after test drive and paper work we had a new SUV. I couldn't be happier and if anything changes I'll update my review :-) :-)
Awesome help I have ever had from any auto shop. Thanks Ali. I brought car on 15th and car started giving me problems after 2 days. I was so worried, but they helped to fix my car and make me happy. Now my car runs perfect. If you guys are looking for real place then check this place you will never regret.
Best car buying experience ever. Marcel Trujillo responded to my email quickly, we made an appointment and took the car for a road test. There was no pressure, and Marcel gave us all the pertinent information, including Carfax. We bought the car and it was all so easy.
James is AMAZINGGGGG!!!! He never seems to fail me. He always makes sure that we as a client are important! I found his posting on Craigslist, took the drive down to the shop and the car was there, patiently waiting for me!We also bought a second car from National Fleet and Lease so that should tell you that we have some trust in them. My CONS: It may take a day or so to get back, (with service, Questions) but I understand that they also run another fleet and lease so it can get busy! Hoping they could overcome that and strive for FASTER service. Thanks John!