The Doctor I saw was Dr. Joel Konokow and he has been incredibly hard to work with. He doesn't bother to listen to his patients and has actually berated me for questioning something I didn't understand fully and requested clarification, I later found others experienced the same thing. He was cold and uncaring and treated me as if I was a nuisance rather than a valuable human being in pain and needing, deserving his help.
Dr. Richard Kenny was laid back, very friendly, very good at explaining and describing concepts and diagnosis about my eyes, very patient with my cu…
I would not even give this medical office one star. Dr Victor Chin said my cataracts were bad, but not bad enough for my insurance company to agree to surgery. He said he'd do the surgery tomorrow if they would approve it, and that my life would be a lot better if I could see netter. I called my insurance and got their approval. Then dr Chin would not return my calls, and his receptionist did not know what to do. He is making so much money with better insurance companies, he did not want to bother with the paltry sum that mine was going to pay him. What a jerk. I still can't see.
Fun to shop and eyeglasses that enhance my look.
One star is too many for this hellhole. My wife just left here in TEARS.She's had appointment for over a week to deal with a painful eye issue that's interfering with her ability to drive, work, and function. But apparently the eye doctor with whom she had the appointment decided to retire. Which wouldn't have been a problem, except that the West Seattle-Highline office staff didn't do anything about it. They. Did. Nothing. At. All.The office staff never reached out to my wife to inform her that the appointment they set just over a week ago was cancelled, even though they had her phone number and contact information. So she showed up expecting to have an appointment and solution for her pain and left with... nothing! The office staff couldn't transfer her to another doctor and said that the rest of their doctors were booked through the end of next month. WTF?!My wife had to stop work to come to this appointment, and that's the least of her concerns since she's in constant eye pain right now. What's wrong with this place that they treat their customers this way? The worst part is that my wife's been to this clinic before and had a good experience the first time. Well, she's not going again, that's for sure.DO NOT GO TO THE WEST SEATTLE-HIGHLINE EYE CLINIC. I refuse to support any business that FAILS so hard on customer service, especially for people who are in pain and need help the most.