We have used Enterprise at SEATAC several times over the past two years. It is so convenient. The rental bus takes you right to the Rental cars garage. We check-in with the the attendant and are on our way. There is always friendly staff to help you select your vehicle. We have been very pleased with our entire experience with Enterprise/SEATAC.
Have used multiple times, always met with friendly staff, wide selection of vehicles, upgrades when available and prompt service. On return the service is quick and easy, seemed to take the recommendation to replace wiper blades seriously. Will definitely use them again.
We ordered an intermediate car and it was in excellent condition. I liked the "concierge" service that the agent provided. He walked us to the car and inspected it with my husband, even checking that the mileage was as written and the tank was full. they get an A+ from me.
I had pre ordered a rental vehicle and I walked right in and I was on the road in less than 5 minutes. it could not have been easier. Great value , great people and an overall great experience. Was greeted with a friendly receptionists. And dropping off the vehicle was even easier. Great company. Highly recommend!
This was about the easiest rental experience that I have ever had. They had the best customer service ever and I will definitely use them again.
everything with this rental was great! we got a free upgrade and a beautiful vehicle. we will again recommend Enterprise to anyone who asks,,,
I booked a sedan in Seattle, because environment is important-they gave me a large Jeep. Then the attendant was obnoxious and rude and told me to look it up on my smart phone for a map of the area. I will never rent in Seattle again
I am writing to provide feedback regarding the horrible experience I had with this company. The initial walk through was rushed and there were very limited choices on car availability. The cars are stored in a very dark and dimly lit parking structure. Upon return of the vehicle, the employee noticed a scratch. She discussed it in front of me with another co-worker without even telling me what was going on until I asked. I later received a notice in the mail demanding insurance information and credit card information for the "damage". There was no details on the exact damage, supposed cost or how I could further dispute the claim as I do not feel responsible for a small scratch that could have occurred anywhere at any point. I believe that due to the dimly light parking garage this scratch was missed and noticed upon return because the return area has additional lighting. I couldn't help but wonder how many people probably just give in and provide their information even if they didn't feel they were to blame but left feeling as though they didn't have any other choice. However, for me, in attempt to resolve this issue, I ended up sending an email to the damage recovery team and received a subsequent phone call. I promptly returned the call, held for 15 minutes then was disconnected without receiving help. When I called back, the representative was rude to say the least. Although she did "close" the claim, she also spoke to me very rudely, essentially implied I was lying, lectured me on the importance of a thorough walk through, and when I asked if there was anything further that she needed from me, she hung up on me. For these reasons, it is extremely unlikely I will ever rent with Enterprise again, anywhere. I would think that a major corporation such as this would be able to address a minor scratch without involving the customer, as well as send better, more informing communications, and train staff to treat people with respect.
My wife and I flew up to Seattle to visit our son serving in the Navy at Whidbey Island. Shortly after departing the terminal in the rental, it began raining heavily. There was a substance on the windshield that between the rain, headlights of oncoming cars, and overall road conditions, it became impossible to see even the lines on the road. A 2 hour drive turned into about 3 and a half. The next morning I went to the Navy Exchange and purchased cleaning supplies and scrubbed the windshield to a somewhat acceptable condition. When we first got into the car, we noticed a strong air freshener. Come to find out, after a day or so and the sun beginning to heat up the interior, it was obvious that somebody had previously smoked in the car and Enterprise attempted to cover it up. My wife and I along with our son and his girlfriend whom are all non-smokers were very bothered by the smell. Upon return to the rental facility and asked if we were satisfied, I explained all the above to the attendant who then said I'm sorry and gave me a card for a free upgrade next time. To top it all off, the upgrade is for an economy or midsize car. I rented a full size car so their meager attempt at a band aid was a mere slap in the face. If they make this right, I will remove this post, otherwise, I probably will not use Enterprise again whether it be business or pleasure.
Alamo is without a doubt the easiest rental experience I've ever had! We did do the pre check in process so when we go to the rental facility we literally just went to the car level, found our car section and picked out the one we wanted. They pre-authorized my credit card for the agreed upon amount and that was it. The process to get the car took less than 5 minutes. My only complaint is that the directions for how to get to the rental car from the airport failed to state that you had to leave the airport to get to the rental cars. The pick up directions made it appear that the cars were on the airport property. That was a simple fix when we asked someone at the airport where we had to go to catch the shuttle to the rental cars.