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Hours
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Payment method
master card, discover, amex, visa
Categories
Car Rental, Truck Rental, Trailer Renting & Leasing

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Reviews

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nowman999

12/09/2011

Overall
"Buyer beware" follow-up regar...

"Buyer beware" follow-up regarding my transaction with National Car Rental... When the National agent explained the "convenience" gas option to me ($3.56 per gallon), I requested clarification, asking something like "But I'll be charged only for the gas I'll actually use... Right?" To which he responded, "Right." Well, actually: wrong. The 2-page fine-print agreement (which I signed once and initialed in at least half a dozen more places) actually states that the customer agrees to pay for a full tank of gas (tank capacity: 17.5 gallons) - regardless of how much is actually used. But even the quoted price of $3.56 per gallon was misleading; it apparently did not include tax -- so they charged me at $3.99 per gallon! Very few, I think, would go for this kind of "convenience" if this option was properly explained.

They agreed to refund a reasonable amount, but only after I complained. Main purpose in sharing this is just a heads up. Don't ever agree to any extras from National without a thorough investigation.

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