My wife and I flew up to Seattle to visit our son serving in the Navy at Whidbey Island. Shortly after departing the terminal in the rental, it began raining heavily. There was a substance on the windshield that between the rain, headlights of oncoming cars, and overall road conditions, it became impossible to see even the lines on the road. A 2 hour drive turned into about 3 and a half. The next morning I went to the Navy Exchange and purchased cleaning supplies and scrubbed the windshield to a somewhat acceptable condition. When we first got into the car, we noticed a strong air freshener. Come to find out, after a day or so and the sun beginning to heat up the interior, it was obvious that somebody had previously smoked in the car and Enterprise attempted to cover it up. My wife and I along with our son and his girlfriend whom are all non-smokers were very bothered by the smell. Upon return to the rental facility and asked if we were satisfied, I explained all the above to the attendant who then said I'm sorry and gave me a card for a free upgrade next time. To top it all off, the upgrade is for an economy or midsize car. I rented a full size car so their meager attempt at a band aid was a mere slap in the face. If they make this right, I will remove this post, otherwise, I probably will not use Enterprise again whether it be business or pleasure.
I will always rent from Enterprise now after my most recent visit to Washington. After so many hours of flying it was so nice to have a fast and problem free experience with this company. Previously, I've used Dollar rent a car and they had to upgrade us due to the car I selected or similar not being on the lot which ended up putting car rental budget over the top. Months before this trip I actually had a car reserved with Fox rent a car but as the trip grew near I got worried that I would deal with the same problem I experienced with Budget after reading a bunch of their Yelp reviews. Enterprise gave me no hassle at all. No up selling, no keeping me at the counter, and no problem at all with getting the vehicle I requested and surprisingly (cause most rental car companies get a little pushy with this) did not pressure me with the insurance portion once I told them I'd be using my own State Farm policy. Awesome rental company. Would recommend to everyone!
Alamo is without a doubt the easiest rental experience I've ever had! We did do the pre check in process so when we go to the rental facility we literally just went to the car level, found our car section and picked out the one we wanted. They pre-authorized my credit card for the agreed upon amount and that was it. The process to get the car took less than 5 minutes. My only complaint is that the directions for how to get to the rental car from the airport failed to state that you had to leave the airport to get to the rental cars. The pick up directions made it appear that the cars were on the airport property. That was a simple fix when we asked someone at the airport where we had to go to catch the shuttle to the rental cars.
This is the third time we've rented from Enterprise at SeaTac in the last 2 years. Extremely satisfied every time. They had the best prices (we get USAA rates), and service was great. The only issue was that they've never had the smaller cars we reserved on hand, so we ended up with larger cars than we preferred. We were charged the same rate as the smaller cars, but some Seattle streets and parking spaces are pretty tiny, so smaller would have been easier. Cars were clean and in good condition, and customer service reps were attentive and efficient. They offered the gas pre-pay (every car rental company does) but did not push it.
We booked with enterprise at Seattle SeaTac after reading numerous reviews, and we're glad we did. Our rate for a SUV was competitive with other companies who had poor reviews. Check in and drop off were seamless and stress-free. All personnel we dealt with were friendly, helpful and efficient. Our daughter was even added as an additional driver for no charge because we had to return to SeaTac when she flew in on a different flight. We definitely will be booking our next car with enterprise.
Alamo did a great job and had great service with easy rental and return at Sea-Tac with a moderate price. I used the self checkout machine to avoid the long lines (only 30 questions to answer !). However, I did not like the brand of car that we had as a midsize car. The Chrysler 200 has a very low roofline and getting in and out of all doors was difficult and annoying. I was glad to get back into my own car at the end of the week long trip.
Good car. Good prices. I would definitely use them again. The only part of the experience I didn't appreciate was the high pressure sales tactic to prepay for a full tank of gas. It's NEVER an advantage to prepay gas. Alamo (and all other car rental companies) need to start being FAIR and stop baiting consumers to prepay for gas they cannot possibly use all of.
Customer service at the facility was great. The car presented some challenges. The interlock between the gearshift lever and the ignition switch needs work. It took considerable effort each time to get the shift lever into a position where the ignition switch could be turned to the lock position and the key removed once the key was in the lock position.
We have used Enterprise at SEATAC several times over the past two years. It is so convenient. The rental bus takes you right to the Rental cars garage. We check-in with the the attendant and are on our way. There is always friendly staff to help you select your vehicle. We have been very pleased with our entire experience with Enterprise/SEATAC.
I wanted a minivan and the selection was limited. I was told the particular brand of minivan I requested was not available, so I accepted the Chrysler T&C. It was new, clean, and comfortable. The advisor was thorough in his explanation of the van's features and the necessary paperwork. I would choose Enterprise again for future rentals.