I had a 3 day rental through my insurance company- the vehicle was scheduled to be returned on a Saturday. Three employees in that tiny office (no other customers - and I see why) and no one told me the office was closed on Saturdays or that their was a drop box. I called all 3 numbers and no one answered for Searcy nor at two other locations. They were upset that I left the vehicle with the keys locked in it. Then the called to say they were charging my debit card for a $100 detailing fee for pet hair in the back seat. I have no dog and my cat has not left the house in years. I guess any dishonest company can charge you anything they want once they have your debit card on file. I will not use this company again.
Suppose to pick up truck in North Little Rock and move to Searcy. Drove all the way to dealer in North Little Rock only to be told that no truck was available. Budget transferred the reservation to Searcy, but was going to charge me for the extra miles I would have to drive the truck. I cancelled the reservation and the this dealer charge me a $50 cancellation fee. Called Budget Corporation and they did refund the fee, but watch your back if you try to do business with this dealer. By the way, U-Haul dealer in Kensett had the same size truck and it was actually at a better price than the original Budget truck I reserved.
I rented a car from this location and not an hour after I left I hit a pothole in the parking lot of JCPenny in Searcy. AAA came and put the donut on, and while they a shotty job and didn't even put some lugnuts back on, I called enterprise and they had me in a new car and on the road in less than half an hour. They are awesome and I will definitely refer my friends and family as well as use them again myself. They were all very friendly and very polite as well. Thank you Enterprise!!