I have never received such a welcoming experience from a doctor or staff! The service was excellent, everyone was so thorough! I received my order sooner than expected! Overall, I've always had an amazing experience in Austintown!
The doctor is very arrogant. he also wanted my girlfriend to pay $83 for a contact exam, which is supposed to include being shown how to put them in and a trial pair, and come back next week to get her trial pair. Then he got an attitude when I demanded she get them at the time of paying for them.
Absolutely the worst customer service I've seen anywhere. I will never step foot in a walmart vision center again. The optical staff stay in the back until there is 6 customers then they take people out of order not caring who was there when. Absolutely ridiculous morons.
Friendly, professional, helpful. They went out of their way to make sure I was satisfied. Prescription is perfect.
Avoid at all costs. Arrogance is astounding. Received glasses and contacts that were well below the strength they needed to be, was seeing double, etc. Called and told them and asked if I could return them. Was told no. Had to call higher ups at Wal-Mart and share my story to get them to see me again, at which point they made their irritation with me abundantly clear and told me that my prescription was completely fine and I wasn't having problems, but they would write a new prescription to appease me and re-examine my eyes. Of course, I still had to buy new contacts to replace the worthless ones. Despite the doctor's insistence that my prescription hadn't changed, I suddenly had astigmatism in both eyes instead of only one. No big difference, right? Ultimately the second order was only marginally better than the first, and I've had to wear glasses and contacts that don't help as much as they should for the last six months. I was afraid to see how angry they would be with me if I went back again. Please do not burden this guy with your business, he would much rather prefer to spend his work days walking the aisles of Wal-Mart preying on female shoppers. AVOID!
I have been a patient of Dr Safier's for the past few years. I like him as well as his staff. I am not only satisfied with their professionalism, but when I need an appointment I get in as soon as possible and when I have my eye exams my wait is not long at all and my wait for my eye glasses are no longer than a few days, perhaps a week at the most. I would definitely recommend him to family and friends.