I of course love the selection of glasses, I had plenty to choose from with numerous styles. What really wowed me was the staff. They made me feel so welcome and honestly were hilarious. I had fun at my appointment. I am on my way to pick up my prescription now and am so excited!
Just posted this on my Facebook page and want to get the word out to locals. I took a shot in the dark going to Sears Optical because I really couldn't find *any* good reviews on any eyeglass place. I'm so glad I went here!Anybody who needs glasses should see Dr. Canida at Sears Optical in Castleton Mall.Best experience buying glasses ever. He did an awesome job with the test, and even did one test twice just to be sure his results were acurate. He was polite, knowledgeable, and helpful. He went way above and beyond.The staff didn't try to pressure me in to anything, I told them what I wanted and they placed the order.The glasses, which are perfect, took less than a week to come in. When I tried them on I told her they felt good. She asked if she could try adjusting them because she thought she could make them more comfortable. She did! She went way above and beyond.I'm writing this because I spent a week trying to decide where to go. I've had bad experiences with glasses in the past. I found nothing but bad reviews everywhere on everybody. I know where I will be going from now on!
1 star is honestly too many for this business. If you would have asked me after my first visit here, I would have told you that despite the old man smell of the building and the fact that it looked like a place you would get kidnapped - it was ok. The customer service was something that you don t get anywhere else. The eye doctor was unprepared for a contact lens exam though and seem to be overwhelmed by the exam altogether, but the customer service made up for it. Now however, is another story. 5 months ago, I requested that a contact lens box be ordered, never heard back from him..I m not one to track someone down either. It s his job, not mine to remember. A month and a half ago, I requested that a written rx be mailed to me, as I have moved away. 2 weeks ago, I had to call back to ask where it was as I had not received it yet. Just a couple days ago, I finally got a letter from him. It was not my written rx as I had requested, but a bad copy of my history exam sheet from that day with doctor scribbles on it. Needless to say, the vision center here was unable to decipher it. I called him yesterday to tell him I needed an written rx, that he said hewas unable to send me since the doctor is partially retired now. It would be another month of waiting if I wanted to. So, I requested that he call the vision center and verbally give them rx -- he declined since he said he was not in the office that day. He then said he would call in first thing today. Just called him to ask why it has not been called in, he now says it will be tomorrow as his wife is sick (an excuse he has used many times). Needless to say, I have an appointment at LensCrafters this afternoon - a REAL optometrist...who does provide fast service. I will NEVER go to Hans Optical again or refer anyone to him...WORST SERVICE EVER!