My initial contact with this company was on 4-29-16. I specifically asked for a plaque that had a vase. It wasn't until rcvd the proof to sign that I noticed the vase was not included. i called w/my concern. I was then advised the cemetery doesn't allow vases. I called the cemetery to confirm. I should've been informed when I ordered not 4 wks later. I eventually placed my order. Every time I called to inquire about the status of receipt of ppwk or the status of my order, I was told that they would have to check and for me to call back. I finally confirmed with the cemetery that my plaque was delv on 6-21. My last conversation with my salesperson as on 6-17. I asked that they contact me when the plaque was delv to the cemetery. I was told to callback in 2 wks. Whatever happened to basic cust svc? The salesperson, Phyllis, with whom I dealt, lacks the basic customer skills that a salesperson should possess. I wouldn't recommend using this co. just based on the customer service alone.
520 W Veterans HwyJackson, NJ 08527
From Business: We offer pet removal and honorable pet cremations, funeral and memorial services, along with grief counseling for a holistic approach to loss. It is our goal to m…
horrible service, had to retain a lawyer to get delivery, endless lying from this shyster company; take your $$$ then it's excuse, excuse, excuse
Don't order from them, they Lie about delivery times. They take your money and do nothing. 6 months I've been waiting for our monument. Sales rep told me it comes from China, I spoke to another company rep and repeated what my rep said and they responded in shock China we don't order from China. Then he didn't want to talk to me anymore. My mother-in-law is 80 years old the stress and frustration she's feeling is killing her. She doesn't need this after losing the love of her life. These people have no compassion awful awful awful dishonest people. I feel like I'm a hostage in their game.
Zero stars. Zero. I have never seen such rude people. Rude. Rude. Rude. We were interrupted mid- eulogy to "move" by an extremely rude lady. We had to wait for a foreman while my grieving grandmother stood sobbing. Ironically the only person who would not have been utterly offended was my grandfather, who we were burying. I would not be caught dead here.
Please don't pay for endowed care,because they do absolutely nothing.They have every excuse in the world.The grave sites are not maintained.