What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
108 Schilling StBaytown, TX 77520
From Business: Jordan Automotive in Baytown, Texas is a family-owned and operated auto repair shop that has been providing dependable, affordable auto repair services since 1980. Our customers depend on our ASE-certified technicians to handle their automobile service and repair needs and we take great pride in the work we do. Whether you…
5820 Kirby DrHouston, TX 77005
From Business: Meineke is your one-stop shop for all of your car care needs. Visit us today or save time by scheduling your appointment online at meineke.com. Contact us for information about financing options, fleet repair, after-market warranty repair and factory scheduled maintenance.
3000 Willowbrook MallHouston, TX 77070
From Business: Do you have glass damage? For windshield repair and replacement in the Houston area, turn to Safelite AutoGlass . Those in central Houston or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 3000 Willowbrook Mall, Safelite AutoGlass Houston repairs chips and…
521 N Bryan StHouston, TX 77011
From Business: Cotton Bros. Navigation, Inc. is a family owned business started in 1952. We are dedicated to providing the highest quality service. We primarily service Cars, Heavy/Medium Size Trucks, Pickup's, and Trailers for Wheel Alignment - Brakes - Springs (re-arch/add leaves) - Frame Work - Install Extra Axles - All Types of Suspe…
3720 Leeland StHouston, TX 77003
Worst customer service ever. Spent 14k with them and still can't get good service. The install crew is horrible and training and won't answer questions. I got the feeling they have something better to do than show me how to use a machine I spent 14k on. Can't give me a window when they are comin…
5920 Hillcroft StHouston, TX 77036
The price was very affordable, but the customer service was horrible. The day I went to get it fixed the broke the only replacement glass they had in stock. This caused me to loose two days of work because I had no other form of transportation. And yet besides that I still appreciated the fact t…
12319 Murphy RdStafford, TX 77477
Great professional and personal service, the crew of technicians were very knowledgeable and honest. THE OWNER MADE ME AND MY DAUGHTER FEEL RIGHT AT HOME IN THE WAITING AREA. I HIGHLY RECOMMENT THIS HONEST PERSONAL SERVICE TYPE TREATMENT. . I WILL BE RETURNING FOR ALL AUTO WORK ON MY CAR IN THE…
8811 Highway 6 SHouston, TX 77083
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one …
1522 S Loop WHouston, TX 77054
This is one of the most honest mechanic shop I know. I have brought several of my cars here and not once did I ever feel like the owner was ripping me off. I wish he had a better disposition but he is as honest as they come.
7499 Bayway DrBaytown, TX 77520
From Business: The expert mechanics at Lindsey's Wrecker Service LLC provide quick and reliable auto repair 7:30 am - 5:00 pm M-F and 24-hour towing services for customers throughout Baytown, Texas, and surrounding areas. Family owned and operated since 1974, our auto repair shop specializes in roadside assistance, providing hassle-free …
9584 FM 1960 RD WestHouston, TX 77070
Kirby was great and honest about the services he was providing for my vehicle. I had my transmission rebuilt and I would recommend his services to anyone. I didn't have to wait weeks or even days for the vehicle to be completed, the service was fast and Kirby was prompt in getting back with me. …
3560 Old Spanish TrlHouston, TX 77021
RE: COMPLAINT CONCERNING MAACO 3560 OLD SPANISH TRAIL HOUSTON TX ALI KHAN Sales To MAACO Corporate Management: I had high hopes when I took my car in for service at 3560 Old Spanish Trail Houston TX. The sales agent, Ali Khan, appeared to be interested in doing a good job on my car. In fact, …
1127 W 34th StHouston, TX 77018
My tinkering around under the hood of vehicles sometimes reaches a limit. So I then find myself bringing my vehicles here every now and then. These guys know what they are doing and they have never let me down.
11802 Eastex FwyHouston, TX 77039
I have been looking for an honest and reliable automotive service center for many many years. I felt that honest and reliable car service centers must be an oxymoron. Finally I took my mazda to Roy at Beasley tire after a referral from a friend and I found out that honest and reliable does ex…
4420 Griggs RdHouston, TX 77021
From Business: National Transmission is a Houston Proud Company that pledges to give it's customer's the best value & service of any transmission company. At National Transmission no transmission is removed from a vehicle unless repair is absolutely necessary. National Transmission strives to provide prompt and courteous service to all p…
22435 State Highway 249Houston, TX 77070
Did a darn good job on my car. It takes a good amount of time if you arrive for a 7am appointment. They washed my car for free. There is also a shuttle that you can ride home or to work.
2505 W Holcombe BlvdHouston, TX 77030
From Business: About Us Key Auto Werks, originated in 1976 under a different name. Then and now we offer the best European and Japanese car service and repair. In 1995 we added Suburban to our list of service vehicle at the strong request of our customers. This is the only American car we offer service on at this time. However, we're com…
4440 N Shepherd DrHouston, TX 77018
Argumentative and demeaning over the phone regarding a one year warranty after 5 months for a starter rebuild. I was told if I expected a lifetime warranty, I should have gone to Autozone or some where else. I will take their advice and patron other business even if they do not offer "Life Tim…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
About three weeks ago I was involved in a collision that left my car unable to be driven. I was in Houston for the weekend, but I live in Austin. Luckily my car was covered under the manufacturer's warranty which included free towing. Upon arrival the tow truck driver recommended Expro Auto Collision and stated that I would be able to get a rental immediately. Since I had other business in Houston that required a vehicle, I decided to go with the recommendation.Upon arrival I was introduced to Sal, one of the managers, who assured me that I could in fact drive off in a rental later that day. Sal was very helpful and understanding of the situation as I was a bit panicked and scatterbrained at the moment. My last car accident was over 6 years ago and it was a horrifying accident that resulted in three cars being totaled out. Consequently I was definitely shell-shocked. Sal was extremely helpful in walking me through the claim process with my insurance company and I did in fact drive off in a rental.I had to return t Austin because I am a graduate student there, and throughout the entire process, Sal kept me updated on the status of my car. I was able to pick it up yesterday and it looks brand new. I drive a manual Mustang that has unique over the top stripes that are a dealer exclusive. My car had been previously dinged in a hit and run incident in a parking lot so there was surface damage on my rear bumper. They were able to fix this as well as an extremely reasonable cost compared to the estimates I had received from other shops. The also maintained the integrity of my stripes which extend to the lower rear bumper. In addition Mustangs have custom cores for their tires and my car had distinctive rims as well. Everything was replaced to look completely new and my car is as gorgeous as it was when I bought it. Overall I couldn't be happier with the service I received. I appreciated how the shop handled everything with the insurance company. I was even picked up from the bus stop by someone from the shop which is definitely above and beyond regular service. Throughout the entire process Sal kept me updated and even dealt with spam calling from my mom. I would definitely recommend this shop to anyone. My car was freshly washed when I picked it up which is something NONE of the Ford Dealerships in the Houston area have done for me regardless of how long they've kept my car. Definitely the best experience I could have hoped for given the circumstances!
I own a 2010 BMW That I bought new and have always taken my car to the BMW dealer. Well my warranty was up and I had to pay $2600 in October for a repair. At the time I had this done, I knew I would need my brakes repaired soon. Of course, the dealer had given me a quote on future repair work and for the brakes it was $1200!! Well November rolls around and I had to get my brakes done (first time to replace them so they lasted a long time). Well after spending $2600 just last month, I was dreading spending $1200!! Thought about taking my car to Eurocarcare but the reviews were not good! So I called a friend and asked her who did her repairs on her old BMW (she had recently bought a new BMW). She referred me to Edward Morales at Little Shop of Motors. I called Edward on Wednesday, November 9th and he quoted me 1/2 of what the dealership had quoted me!! Not only that, he said the repair would be 2-3 hrs and I could wait for my car. So, I made an appointment for Thursday. Well, I got off early and called Edward back to see if by chance I could bring it by this afternoon rather than the next day. He told me sure, he could do it and have me out in a few hours. Made my way there and arrived about 2:30. I was welcomed when I arrived and the waiting area and shop area was clean. I had a nice cup of Keurig coffee and cookies. I watched movies and the BEST part was the massage chair he has in the waiting area!! OMG!! I felt like I had a personal masseuse at my disposal!! Before I knew it, my car was ready!!!! I was on my way out the door @ 5:30. They did a full inspection (I needed wipers), topped off all fluids and washed my vehicle just like the dealership!! I am super grateful to my friend for referring me. Just wish I had asked her last month when I spent $2600!!! Nevertheless, Edward will be doing all future repairs on my vehicle!!
My brand new car is currently with Joe at Royal Collision. The entire right side needs repair and re-paint. Right from the start, dealing with Joe has been a pleasure. I explained to him the situation and what was wrong with the car and he said bring it in. First thing he did was take me into the shop to show me the work that he does. There were Ferrari’s, Lamborghini’s, you name it, back there! He showed me a few almost finished cars and told me what damage they fixed…You would have thought it came right off the dealer lot!Joe is extremely nice and professional. Insurance companies suck, and he knows that, so he deals with them for you. He found some damage to the quarter panel that the insurance estimator did not include in the original estimate. He called and told me he will submit a supplement so that he can get the job done right. I have not even seen my car yet, but I know it will be 100% right. If you have dealt with shops around the area, you know they may not always keep you in the loop. Joe will, like I said, he already called me to tell me he is submitting a supplement.Joe runs a fantastic shop and I am excited to get my car back good as new!!!Royal Collision may not be on your Insurance’s select service shop list, but that doesn’t matter. Insurance will try to tell you that you should take it to one of their shops because if you have any issues with the work done, they will help. HA! Yeah they will help after you spend weeks trying to get someone to agree with you. Well guess what, you won’t have a need to do any of that if you go to Royal Collision!Go to Royal Collision even if you live far away...It will be worth your while!I will be updating this review when I get my car back, but like I said earlier, I know it will be right and that’s all that matters!
I got involved in a fender bender. I was going to have my car fixed at the dealership where I brought my car, but i was referred to Harris County Body Shop for repairs from Geico. When I arrived, I met the manager Mr. Dan outside working. This is the manager of the shop working! I was greeted by Petra. She really helped me to the point that I knew exactly what I was getting done in a matter of minutes. She even went through a review of all items a person may need from their old car when they are getting a rental. She reminded me several times about my clicker that i needed to get into my home. I didn't forget it. Diane and Diana really were sweet women who knew what they were doing and they made me feel at home. Gilbert really took the cake! He was outside helping me with my car. He was on call to answer all of my questions and He made me feel like that I was his only body shop customer. Robert from Enterprise went and found me a Jeep instead of the small compact car. Erica was really helpful in handling my information. This whole shop needs to be commended on the professionalism, the attention to detail and most of all the crisis management. It's easy to render good customer service when all is well. My weather strip on my door needs to be readjusted. I called and talked to Petra yesterday and she said to bring my car in with the warranty and they will take care of it no problems. I feel like I've known these people all my life. I don't want to have another accident, but if anyone has an accident and they need body work I will definitely refer them to Harris County Body Shop.
My wife's Mercedes GL got rear-ended three weeks ago on the 610 and it got towed to this storage lot. I was considering to have it be fixed at the bodyshop near our house that is linked to the Mercedes dealer but discussed it with the insurance company's adjuster and the Allied Collision Center manager and felt that with their access to genuine Mercedes parts and training they could do a good job and faster with enough safeguards in place in case something went wrong (e.g. I hold on to the insurance check until the end). The Collision Center manager said he would fix it in 10 days and find some more damages than the insurance adjuster found originally. This is exactly what happened. They did a great job, found some more damages that they resolved directly with the insurance company and I got to pick my car up 10 days later looking as new. Upon inspection I did find a scratch in the back that they offered to take care of themselves as well. I appreciate the business model lends itsef to people being upset when they want to take their car elsewhere or when insurance companies deny liability and don't pay but my experience with Allied Collision was simply very professional and good. They did a good job and were honest throughout.
The morning of Oct 5, 2016 I called Mobile Mechanic at 713-465-7300. I explained to the very polite Dispatcherthat 2 very tiny kittens were trapped under the hood of myhusband's car & we didn't want to injure them by starting the engine. I was reassured by the Dispatcher that one of theirmechanics had dealt with a similar kitten situation previouslyand the successful rescue had been featured on localHouston TV news. I was told a mechanic would be sent immediately and in less than 30 mins the Mechanic Donald Ray Lane arrived. He immediately assessed the situationto determine the best plan to remove/rescue the kittens without damaging them or the vehicle. This was definitely not an easy or quick-fix job! Ray worked tirelessly andpatiently for nearly 4 Hours to successfully rescue the veryelusive kittens. Ray did not give up and persevered in spiteof the repeated challenges presented by the frightenedkittens and the complex engine accessibility.Ray did an amazing job and he never lost his cool or displayed any frustration--he was a perfect gentlemanat all times! Ray is a real credit to his profession and represents customer service at its absolute best!!!THANK YOU RAY,
I would like to commend ICU Firestone Automotive on the quality work and excellent service I recieved here. I came in and had no idea what was wrong with my vehicle. It would not start. I had previously been to ICU for oil changes and other service and recieved professional service before. Mr. Bakir, the manager, walked me through every step of the diagnostic to find out exactly what was wrong with my car. As a young woman who knows nothing of car repair, I have fallen victim to unscrupulous repair shops. At ICU Firestone, I recieved professional, courteous service. They work fast and are very thorough in finding the problem. I had a crankshaft positioning sensor replaced and an engine mount replaced. They also found an electrical issue with my car and gave me the most economical price for the part that was needed. I was loaned a vehicle overnight and my car was ready the next day. I appreciate the high level of service that I recieved here. Oh I forgot to mention that the customer lounge is very comfortable with a great bathroom! I would recommend without reservation, patronizing ICU Firestone Automotive Center for the best car care!
I replaced the clutch on my car in another store and when I picked the car up the Check Engine light was on. They lied to me and told me the Check Engine Light came on before they did any work on the car, but they told me not to worry as they checked the O2 sensors and they were ok. They said that the light would magically go away after driving it for a while. The engine light not only didn't go away, but stalled on me 3 times, it was idling rough, felt like it was choking, so I took it back. After 2 days, they gave up on me and told me the computer is bad because it thought the O2 sensors were bad. Took the car and brought it to Sal's. 30 minutes after I dropped it off, he called me and said to me "Whoever replaced your clutch, did a lousy job. When they put the transmission in, they accidentally cut the O2 sensor wires and instead of replacing them, they tried to clap them back together". My circumstances were that I needed the car to be fixed as soon as possible as I was shipping it overseas the next day. One day later at 8 AM, I got a called saying "Your car is ready".Wish I had known Sal's before.
I just read the review made by the man who called him self a christian and I must say that I don't believe a word he said or wrote about this shop. Cliff and his wonderful wife are the kind of people who deserve the utmost respect, and they have certainly earned my respect and they have also earned my trust to work and repair my vehicles. I know of one person (a customer of Cliff) that drives all the way from the Galleria area just so Cliff can work on his car; and infact, I know that this person's mother in-law will not allow any one to diagnose, work or not even touch her vehicle except for Cliff. It is a shame that some people use religion to gain sympathy or advantage; this man sounds like he needs peace with in. Maybe one day when his vehicle leaves him stranded, he will then realize that he should have more trust in people rather than prejudge them and lash out at them like the way he did.By the way, I am also a foreign born and I am also an American citizen, which I am very proud to be. And despite the fact that I have an accent; it has never made a deference for me.
I'm gonna start off by saying I AM so glad to have randomly found this body shop, after those Maaco crooks tried to rip me off with 2 different estimates, not knowing it was me the second time. As soon as I stepped in to Finest Auto Body, I was warmly greeted and taken care of, with the utmost courtesy and professionalism. I have never been treated with such graciousness at any body shops. The guy who I believe is the owner, Emilio aka Emigdio, was the most professional guy I have ever come across, his answers to your questions are always on point and you can tell he wants your business, not your money. I ended up dropping off my mirror to get it PAINTED, then stopped by the next day to get it installed, all in all at a very REASONABLE price, a LOT CHEAPER than those Maaco crooks quoted me. I highly recommend this body shop, they will have my business from now on and I will make sure to spread the word, most professional and polite guys I have ever seen. OUTSTANDING!! 10 STARS
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.