My experience with Dr. Deborah Mann has always been excellent. It is so great to have an eye doctor you can have full confidence in plus the eyeglass personnel do a great job, too.
Dr. Nunery and his staff are absolutely the best. He is an amazing surgeon who did my eye surgery in July. I highly recommend him and wouldn't go …
8103 Clearvista Pkwy Ste 240Indianapolis, IN 46256
From Business: At Eye Surgeons of Indiana, we have a 20 year history that speaks to our success as surgeons. Everything we do, we do with YOU in mind. From meeting with caring s…
Really ??? You are late for the appointment . They were probably really booked solid . And then you have the gall to complain when they have to tell you that if you cant get there in 5 minutes. You will have to reschedule your appointment. That was not bad customer service. Next time make sure to leave time. To get there on time. I get my glasses here all the time . I have never had a bad experience . But then again I have never been late when appointment made.
This america's Best location got my prescription wrong and refused to admit it. They did nothing about it. I only went to replace a pair of scratched glasses (that were working fine) and was told I had to get a new eye exam. Throughout the exam I kept telling this arrogant useless Optometrist that it was blury. I told him it didn't seem right. He concluded there was a significant difference in my eyes because in the 1 1/2 years since my appointment my eyes had hardened :s.When the glasses came in I tried them on and immediately said they were wrong. I was told that I needed to get used to them. When I asked if there was a different Optometrist who could check I was told I needed to wait and see if my eyes adjusted to them.I tried them for a week. It was terrible and I started developing headaches. I called them and was basically told I was wrong. It was obvious they weren't going to do anything about it. Even my invoice and the prescription were inaccessible to me online and they weren't giving it to me.Sometime in late September/early October I emailed corporate and got a useless reply saying the regional manager would check into it. Never did they offer to make it right. I gave up. I set the useless glasses aside, started using my scratched ones (which aren't perfect but I can still read a pill bottle with them) and waited for my Florida trip in Oct/Nov 2017. I went to the Port St. Lucie America's Best on Oct 30th. Had a new eye exam and low and behold there was only a slight difference in my eyes. The three employees there who looked at the useless prescription including the Optometrist just shook their heads. I will be contacting the Indiana Attorney General when I get home and the BBB to request a full refund.
Nancy needs to attend a customer service seminar and probably a senior care one as well. My mother stated her social security number was wrong, Nancy said “don’t worry about it, it will be corrected”. It was not corrected. The number was still incorrect the next day. I felt we were shoved around like cattle for the 3 hours we were there. The “waiting room” was nothing more than a crowded hallway that provides no privacy between families; something you may expect if this were an HMO facility nor did I love the slamming door.I did not get to hear aftercare instructions. I waited in the car for 20 minutes before I went back in to find out where my mother was, Nancy was busy chewing on food and did not know where my mother was. Guess where she was? She was in the bathroom getting sick. I should have been notified IMMEDIATELY that she was not feeling well.The most unforgiveable offense is when I called triage at 3pm with a question of aftercare. I left a message. NO CALL BACK! My mother had 6 pages of instructions laying out on her kitchen table. If I had to call to ask a question, imagine how confusing this is to seniors!By the way, the triage nurse that wheeled my mom out was wearing dangling earrings; something I would accept if I were in a bar ordering a drink and when I emailed ESI to ask for a name and contact to send a complaint, no response but I’m not surprised.Going forward, my suggestion on how to salvage the name of Eye Surgeons of Indiana:•Educate staff on common courtesies•Allow family members to be with patients until actual surgery•Become HIPPA solvent, get rid of the waiting hallway and make the room private when the families speak with you•Improve triage call backsKim Mullins
Amazing practice, people, and doctors. Always at the forefront of technology in their industry which is appreciated.
I have been going to Whitson Vision for several years now and have to say this is the happiest I have ever been with my vision! I was not a candidate for LASIK but the doctors at Whitson Vision were able to recommend and fit me with contacts that I could get my best potential and take care of my dry eyes. It is great to finally understand what is going on with my eyes and what I need to do to improve the quality of my vision! Thank you Whitson Vision!
I am a patient of Dr. Stephen Johnson at Midwest & can I just tell you he is amazing? I've been seeing him for approx 2 Years for my Keratoconus. I wasn't always the best patient, I rescheduled a few appointments & was reluctant to have the corneal transplant that was needed. However, once I decided to commit & move forward, I was immediately reassured as I have always been that I was in the right hands. The team was remarkable with being supportive & informative. Regarding the surgery; Dr. Johnson did a fantastic job. I couldn't be happier with the care I am receiving & I am very optimistic that me having this surgery was one of the best decisions I've made in my life. I wish you all the best of luck with your outcome & prayers that your outcome & care is as good as I have received. Also, I am only 2 days post from my surgery & I have a some pain & mostly discomfort but my eye feels much better today than it did prior to having this surgery. ! Teas R. Utley
The costs for this eye doctor are outrageous. For a new pair of glasses, contact appointment and evaluation I was somewhere near $800. After having endless problems with my contacts, and spending more money with follow up appointments (3 additional appointments at close to $80 each with medical insurance), they refused to release my contact prescription when I had an outstanding balance (somewhere near $100), and then refused because I was over a year from my last "contact appointment" but not my last follow up. I should clarify the front desk woman who I spoke to about releasing my prescription did not tell me they would not release my prescription on the phone, but instead sent me a letter with my outstanding balance. The two women I spoke on the phone with were incredibly rude. It's unfortunate such a great community like Irvington who prides itself on small businesses, has been plagued by such an overly-priced chain brand.
General Manager of store is highly concerned with ushering people into the back for an eye exam before clearing it with insurance. I specifically asked Ashley (general manager) if my visit had been cleared and covered by the insurance company and she said yes. I had a witness present (the eye doctor herself) say she understood why I did that as the employees sometimes try to push people back there before it's cleared. I went through the eye exam and then I came back out and Ashley took me to the desk and said that the insurance would not cover it and I owed them $54 for the eye exam. I am very unhappy with this location for its deceit.
My appointment for my special needs son was at 9:30.....I walked out at 11:30 without any conclusion. Kept us waiting, and waiting. It was the most disrespectful show of their lack of caring for our time. Will never go back.