STAY AWAY FROM THIS PLACE! What a scam! I signed a contract for a 3 month membership for 2 children, and I THOUGHT I understood what I was signing. Turns out what's on paper is one thing, and what you're told by poorly trained staff in another. I was told upon sign up that I could "freeze" my membership if need be for up to 3 months. And that I was only required to use and pay for 3 months. We used our first month, paid for it, and then decided to freeze for the following month or two due to work schedule conflicts with class times. The night I froze the membership, I make sure to ask the staff member: "will I be charged at all during the freeze?" And I was told "no, no charges at all until you pick the membership back up." Ok, great....right? WRONG. Less than a week after that, DURING THE TIME OF THE FREEZE, I was charged $140 and then another $20, two separate and new charges to my bank statement. I was confused to say the least. I called 3 TIMES AND BEFORE SOMEONE ACTUALLY RETURNED MY CALL. When someone finally called back, it was yet another staff member who had no idea what they were talking about. Her answer to my question was "that's just the way we do it." Sorry, that's not a good enough answer for me. I waited about a week and then placed another 4 calls before someone finally returned my call AGAIN. Shocker....I was met with yet another poorly trained staff member who could not explain why I was charged during my freeze. At this point I became very annoyed and felt the need to cal their "corporate" office. Turns out their "corporate" office is nothing more than a call routing center. I left a message anyway and voiced my complaint, and today was called back by Stefanie from My Gym Scranton. Stefanie did little more than try to double talk me, again, couldn't REALLY give me an answer as to WHY I WAS CHARGED DURING THE FREEZE, and continued to repeat "it's just for the tuition fee." Stephanie also told me that the night I froze my membership I was PROBABLY told there would be no charge because the staff member didn't realize the dates of my billing cycle, and therefore did not properly inform me that I would charged again a week later. Sorry, Stephanie, but last time I checked, it's the responsibility of the staff, not the client, to research these matters and be able to fully inform clients when they ask a simple question. Stephanie was rude, and unwilling to help me. I then asked if she was the franchise owner. She said "no, Dana is the franchise owner." I asked then if Dana could please call me back. Stephanie's response: "Dana probably won't call you back, she's busy, she's picking her kids up from school." Sorry, Stephanie, again, not a good enough answer for me. Dana, just a word of advice, if you can't take a moment out of your day to call back a very pissed off client, maybe you should rethink your choice to run a business. I have called my bank, shut down my bank card so they cannot charge me any further, and will disputing the charge of $140 from the frozen membership. Another thing hey won't tell you is that they charge you to freeze your account: 10 dollars per child. Again, this goes back to my question the night I froze the membership:: WILL I BE CHARGED AT ALL DURING THE FREEZE? STAY AWAY FROM THIS PLACE.
5 Morgan Hwy Ste 2Scranton, PA 18508
My son John started to go to Elite Gamespeed and he absolutely loves it. Joe is an excellent trainer and he really knows his stuff. Highly recommend Elite Gamespeed.
Great place to workout. Very clean, popular classes, and Kids Watch (babysitting) service. They also offer help with your workouts and diet!