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Authentic Southwest Cuisine

General Info
The Old Town Tortilla Factory lies in the Heart of Old Town Scottsdale and offers the finest Southwest and American Cuisine. We offer indoor and outdoor dining and have a large patio so you can enjoy your experience with us in the beautiful Arizona weather. We offer large parties up to 250 guests and catering for any occasion. We have a full bar and are open late on nights and open on weekends and holidays. Whether you are in town visiting, or a local resident, come experience the best that the southwest has to offer. Walk-ins welcome. Call to set a reservation today!
BBB Rating
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Thu:
Fri - Sat:
Sun:
Payment method
all major credit cards
Price Range
$$$
Neighborhoods
Arts Districts, Downtown Scottsdale, Monterey Arcadia
Languages
Spanish
Categories
Banquet Halls & Reception Facilities, Caterers, Party & Event Planners, Party Planning, Restaurants, Wedding Reception Locations & Services
Other Information

Parking: Free

Bike Parking: No

Cuisines: Caterers

Wi-Fi: No

Wheelchair Accessible: Yes

Alcohol: Full Bar

Attire: Casual

Good For Groups: Yes

Takes Reservations: Yes

Outdoor Seating: Yes

Specialties: Holiday Parties, Bridal, Weddings, Receptions, Corporate Meetings, Rehearsal Dinners, Birthdays & Holidays, Theme Parties, Wedding Events, Fiestas, Socials

Price Range : Above Average

Reviews

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mcstephen

03/12/2007

Provided by Citysearch - 
Overall
very odd

My wife and I ate there recently and witnessed the oddest thing we've ever seen in a restaurant, or any business for that matter. First I'll start by reviewing the food. Just like all the other negative reviews indicate--the food is fairly overpriced and pretty bland. No more needs to be said. The odd event occurred at a table next to ours. We overheard the couple return something to the kitchen because it was not properly cooked. The manager(owner?) came out to their table and had a very odd demeanor. The couple was very quiet and seemed polite. When the manager(owner?) came back he set the new plate on the table pretty aggresively and exclaimed ""you're welcome!"" , before the couple had a chance to say anything, and then stormed off while looking over his shoulder, giving the couple a very, very dirty look. He actually had quite crazed look on his face, it was very creepy. The couple ignored him, and did not say a thing or even look at him. The manager(owner) immediately paced back and forth by their table 2 or 3 more times while giving them the same weird look. The couple still ignored him. The manager(owner?) came up to their table on the last pass and exclaimed, ""do you have a problem?!"". We were shocked! We have never seen anyone behave like that in any restaurant or business, ever. The couple simply said ""no, we're done"", and quietly stood up and walked out of the restaurant. The manager(owner) followed them out, yelling something about how busy his restaurant is and how he doesn't care... It seems like the manager(owner) is very emotionally unstable as this whole episode appeared completely unprovoked by the very calm couple. It seemed like the manager(owner?) was trying to pick a fight with the passive couple. It was the most disturbing behavior I have ever witnessed by any owner/employee of any restaurant. We will never return to this restaurant.

lilmac81xx

01/23/2007

Provided by Citysearch - 
Overall
Atmosphere only

I forgot why I hadn't eaten here in the past 4 years...

The property is amazing! The food is terrible!

Due to the charming atmosphere, the Old Town Tortilla Factory is consistently packed. Aside from offering the large patio dining underneath the desert sky, the restaurant has little beyond that.

The menu is extremely overpriced and the Southwestern food is poor. Many items have an ""earthy"" taste which I would much rather skip. Overall, a definite disappointment.

Visit this restaurant for drinks and atmosphere only. Don't waste your money on the food.

pinkyaz

11/04/2006

Provided by Citysearch - 
Overall
AWESOME PLACE!

The food was excellant. The service was good. The margueritas were out of this world. All around great place to eat!

jojobadabing

11/04/2006

Provided by Citysearch - 
Overall
Delicious margaritas

One of our favortie spots in old town. We go for the food, the drinks and the outdoor seating. A must for our out of town guests.

robinjill

07/08/2006

Provided by Citysearch - 
Overall
Tremendous Food, Drink, Customer Service and Atmosphere

I am in Scottsdale for business several times a year and many times I bring my family with me.

My wife Libbie loves to sit in the patio and drink those Millionaire Martinis and my son Morris loves the Shrimp Diablo.

Keep up the great work! See you soon!

foodcriticcop

06/30/2006

Provided by Citysearch - 
Overall
It is what it is

I read every review of this place before I went and was a bit disheartened. My experience was good, propably because I went on a Tuesday night at 8:00. I thought the food was flavorful and the margaritas were great! Service was on-par with the timing perfect for a comfortable experience. The patio would be perfect October through April, but it's just a bit hot in late June!! Overall, go when it's slow and leave time to drink more than one margarita.

littlelambme

03/31/2006

Provided by Citysearch - 
Overall
This place is great!

We had dinner here on a Friday night and found it to be a great place to eat. The salmon and chicken margarita dishes were excellent and the million dollar margarita was the best I've ever had. The patio is beautiful and would be a great place to take a date. The chocolate cake was to die for! I would definitely recommned this restaurant; the food and service were outstanding.

leanminh

03/26/2006

Provided by Citysearch - 
Overall
where's the flavor?

we came out to arizona from L.A. for spring training and were looking for a place to eat. should've just gone to the denny's by our hotel. started off w/ the margaritas, which were actually not bad, so we hoped the food would be the same. instead, it turned out to be SUCH a disappointment. both the pollo margarita and the ribs were dry and bland, partic. the chicken, which was so hard to chew that all of our saliva was soaked up by the dryness. the nachos were only decent. i can see why people would like the ambience, which is all you'd really be paying for if you go here. you wouldn't be paying for good food or flavor, that's for sure.

Deevader

10/07/2005

Provided by Citysearch - 
Overall
Great Meal!

My son had his Rehearsal Dinner on the patio last weekend and it was superb. We started out with margaritas and the appetizer platter. For dinner we enjoyed the Chilean Seabass, Pork Chop and the Pollo Margarita Chicken. The flavor and presentation were outstanding!

tomas007

09/08/2005

Provided by Citysearch - 
Overall
In short: Taco Bell is much, much, better!

Incredibly disappointing. My wife and I ordered tortilla soup, to our surprise it came with no tortilla; made with some type of tomato broth, chicken and vegetables, but no tortillas. We also ordered the Pasta Vallarta en Chicken Enchiladas, as with the tortilla soup, very bland, no salt, very boring. Both my wife and I are health care professionals and we compared it with hospital food for patients with special diet with lack of salt and condiments. To make maters worse: it's very expensive.

angusfish

07/27/2005

Provided by Citysearch - 
Overall
Awesome!

Old Town Tortilla Factory is a cut above the rest. The ambiance, food and service are top-notch. I have eaten here a number of times and highly recommend the southwestern cuisine. The patio is a wonderful place to kick back and enjoy a meal or appetizers and a margarita.

This restaurant is well managed and the staff are attentive, friendly and courteous. A must for anyone visiting Scottsdale!

intelleges

07/15/2005

Provided by Citysearch - 
Overall
Visitor Must

Each town has a place that defines it. It is authentic without being too theatrical; it's charming without becoming saccharine. This place is it for Scottsdale, Arizona. It is laid back, kool, excellent. I am from NYC, hello, we have high standards, and I thought the service was just fine. This place is a must visit if you come to Arizona.

m_latina

06/13/2005

Provided by Citysearch - 
Overall
Atrocious.

Totally disappointing food and drinks. Food was runny/watery. Patio is nice, good date place. Other than that, it's a typical Scottsdale restaurant: trendy, tasteless food, overpriced.

zanndus

06/07/2005

Provided by Citysearch - 
Overall
Beautiful Patio Great Food

I recently visited the Old Town Tortiila Factory and was thrilled. The patio is beautiful!! My husband and I loved the margaritas and the food was exceptional. Our service was excellent and the red chile pork chop was amazing!! I would highly recommend this restaurant to all my friends and family.

mmmjjj

05/28/2005

Provided by Citysearch - 
Overall
You have to try this place!

The Old Town Tortilla Factory was a wonderful find. They offer tasty margaritas, have a beautiful patio and wonderful service. I definitely recommend the Pollo Margarita or the Pork Chop and they even serve warm flavored tortillas before dinner. This is a don't miss!!!

pangea422

04/24/2005

Provided by Citysearch - 
Overall
Appetizers good, entrees not so much

The tortilla soup and salad we had were good, but then my bf got the pork dish, which was highly recommended and his pork was very dry. I had the ribs and they looked really good, but were on the bland side. The margaritas were worth it and the ambience was fun and light. I'd go there and maybe just order drinks and appetizers.

kevin7673

03/17/2005

Provided by Citysearch - 
Overall
Disappointment and over-rated

When we saw that this was the ""top rated"" southwestern restaurant, we thought it would be a must for our brief visit to Scottsdale. We were sad to discover that this place is vastly over-rated. The food was rather bland (I had the Pollo Margarita and my wife had the Old town tacos) and the menu was fairly limited. Service was attentive and the food came quickly. We were just disappointed in the quality of the meal.

Trisha424

05/05/2004

Provided by Citysearch - 
Overall
Not worth it

The service is poor. We walked in & they sat us in front of the fire place & a few minutes later we were asked to move by the hosts who wanted to sit her friends there. The food was very expensive & not even mexican cuisine. The margarita's are not good. This place is highy overrated

latingirl29

02/06/2004

Provided by Citysearch - 
Overall
To long a wait to eat

My husaband and I were recently in Phoenix and went to try the Old Town Tortilla Factory. We had a 45 minute wait...we were told it would only be a few minutes...the patio is beautiful, but by the time we were escorted into the restaurant we really no longer were even very hungry....the service was great...it's the waiting that is not acceptable...

krissy66

07/06/2003

Provided by Citysearch - 
Overall
Great Patio, but that's it.

I have been here five times or so, only because it truly does have the best patio and I keep hoping the rest of the place will come around! The service is atrocious, and the food is marginal at best.