August 15 I made a reservation online with Enterprise for September 8 and 9. The estimated total with a 15% discount was $59.23 for the 2 days. When I arrived the staff was very friendly and quickly pulled my rental car out front where the agent and myself checked it for dents and chips. The Enterprise agent asked if I wanted to purchase the damage waiver to cover me in the case of an accident or other event that could cause damage to the rental car. I said no, he finished and provided me the paper work and I was on my way. I returned to Scottsdale AZ Enterprise September 9 around 5:00pm. The car was checked for dents chips and none were found. I didn't realize until later that I was charged $37.98 for the damage waiver that I said no to. My refund was $146.63 back from the $250 that was held for deposit. I thought $200 was held for deposit so my total ended up being $103.37 for renting a car for two days. I realize this is my mistake for not checking the receipt closer before leaving.
They were 40 minutes late with picking me up. I had an appointment. I had to call which was not an easy task.The man that finally picked me up indicated he didn't have me down to pick up. BTW I had called 3 locations before finding a location that would pick me up. They advertise as they pick up from all their locations. Not true. When I arrived to pick up my rental car they did not have the car I had reserved. They tried putting me into a car much too big. I felt unsafe. I had little else to choose from so picked a car that had just been returned. It was not clean and I didn't want to wait for washing. The car was fine but why reserve a car. The entire experience was not professional. Very disappointing. Their calling system is not user friendly.
I had to make a sudden reservation for a rental near the end of the day when my car broke down. I selected the weekend value they offered for $9.99 per day for a compact, even though I knew it would be somewhat small for me. It turned out that they didn't have a compact available so they upgraded me to what was available which was a full size very nice Altima for the same price. It was a great deal and a great car. They picked me up and took me back home promptly and their staff was friendly and helpful. I recommend renting a car from this office and company.
The folks were friendly and the value outstanding! They even upgraded me too! However they were going charge me an hourly late fee for dropping it off too late but my reservation stated that it didn't need to be dropped off for another hour. That was a bit puzzling and quite uneasy conversation. So be cautious on that! Also at pick up it only had 3/4 of a tank of gas. Didn't realize that until I left the lot but I had to bring back full. So double check that too!!!
Recently I needed to purchase two large mirrors, and transport them, along with two chairs, to a particular location. How would I do this with my 4Dr Sedan (?) was my problem. I needed a truck in 24 Hours. I called Enterprise... who can through with a beautiful TRUCK at a great rate. In the past I have always looked to a friend, but that is often more hassle than help. This was so convenient and simple... I would surely do it again!
The staff was very helpful. There were no bad surprises. I highly recommend this establishment. Now I realize this review must contain one hundred characters so time to ramble. Next time I go to Arizona I will stop by and see the staff and if I win the lottery I will get the Corvette convertible. Nuff said
Every aspect of this experience exceeded my expectations. From being picked up by a comical duo both named Gene, to the courteous, well dressed professional Trey, to the hot woman that checked the car in
Had a rental vehicle52 days while mine was in body shop. Good clean vehicles, staff cheerfully fixed billing method change to bill at-fault party. Have used this office before and always a good experience.
They made everything very easy from reservation to pick up & more when i returned. All was very fast, efficient & accurate. The staff are very courteous and smiling but also professional & efficient.