We built with Hodorowski Homes (HH) in 2015; nothing could have prepared us for the experience and many issues we would encounter along the way. The Good: Our new home is beautiful and finally does not smell like sewage gas (MUCH more on that to follow). The location is fantastic, and we have a wonderful development and great neighbors.Maggie in selections was incredible. Tina at Feidens and Bill at Bellevue were great. Jeremy, the site supervisor is easy to talk to/work with. The electrician, Dave, was as well. Both had great suggestions during walk-throughs and made us feel we were in capable hands. The Bad and The Ugly:We recall ONE occasion on which we felt Jim Bordis, the broker's agent, was working with us rather than against us. While we realize he is the agent representing the builder and needs to keep the process moving, his job is also, at least to some degree, to work effectively with the client/buyer. That being said, Jim does not display strength in the area of client relations. He is at times a detriment to HH given his brash nature. He is curt to the point of rudeness, which can be extremely off putting. We could go into greater detail, but let it suffice to say we would not recommend working with Jim to anyone we know.CUSTOMER SERVICE: This is EASILY HH's greatest weakness and is in need of TREMENDOUS improvement before we could ever recommend friends and family, or anyone for that matter, build with HH. We had a MAJOR issue with our home after it was built: it frequently and overpoweringly smelled like sewage. I truly cannot overstate how pungent the smell was; there were days the house was un-livable; we would literally have to pack up and go. Several of HH's employees and subcontractors smelled it, removing any doubt about the nature or severity of the issue. The company was initially willing to do some investigating but grew weary of trying and became combative and dismissive before any cause was discovered or remedy implemented. Jennifer in customer service made it abundantly clear she and HH had "done all they could" and would no longer be addressing the concern. In truth they had not but clearly wanted to be done with us and our putrid smelling home. We were made to feel as if we were being nuisances, over dramatic, or even making it up. FINALLY, after A YEAR AND A HALF of enduring sewer odors in our brand new (and hardly inexpensive) home, water in the basement pointed Jeremy to an unvented, uncapped plumbing pipe that was directly pouring sewer gas into our home. HH did not once accept responsibility for their mistake; they did not apologize for their error nor the way they treated us during the on-going battle to get the issue resolved. We were extremely misled about the backyard, being told we would have 30 ft of flat space and a gradual slope down. In truth, there is no where near 30 feet of flat space anywhere in the backyard. We have incredibly steep hills and a retaining wall we were never informed of with a 10-15 foot drop off. The retaining wall was VERY shoddily constructed and appeared to be leaning from the onset. This was a HUGE disappointment. We feel we were intentionally misled and downright lied to. For the money we spent and the assurances we were given, the yard is wholly unacceptable. Attention to detail is questionable. Case and point the open sewer line. Our dryer vent was sheetrocked over. When we closed we were missing a portion of our countertop. Until we complained about safety, there was no barrier in front of the retaining wall to prevent someone from falling over. We love our home now that it is free from sewer gas, but the problems and treatment we encountered were enough to inhibit us from endorsing HH.side note - we provided this review to HH co-owner, Paul, who told us he would review the info and get back to us. That was January 10th. It is now July 27th. We've still not heard back.
We had Masullo Brothers build our home in 2007. In 2015 the house was found to have NUMEROUS code violations. Reports showed that the roof had been leaking for years, the insulation had been soaking up the water. In March 2015, water began coming into the house on all levels. We found that the attic and inside the walls were filled with black mold, we were forced to move out. The damage to the house was found to be a direct result of builder negligence.The repair costs were over $185k!Steve Masullo would not come to the house to see what his company had done. He actually tried to place the blame on us!New York State protects the builder, not the homeowner. Because the house was over 6 years old, we have not been able to sue Masullo for negligence.This was NOT an isolated incident. Other families in our area with Masullo homes had severe damage to their homes as well. Sadly this company continues to build homes, or better yet, death traps. Do not build with them unless you want to put you and your family at risk.
I have a house built by Masullo Brothers in 2003. The house has defects when it was built. The supporting beams were not protected carefully and the siding had knife cut/holes which lead water leaking inside. With years, the supporting beams were eroded inside while outside seems fine, Multiple experts inspected the house: (1) Town Building Department Director" I think there was a leak that allowed water to get behind the siding and pool there.You will need stamped plans for replacement of the beam."(2) Two building inspectors said the damage last many years. (3) Engineers said"From your last photo it appears the water damage above the garage door was due to a hole or cut in the vinyl siding."(4) Masullo's long time contractor said the siding work of the house was bad. EXCEPT the beam, ALL THREE porches Showed similar way THAT fully rotted at the bottom INSIDE OUT and i have to replace all of them.