I travel a fair amount and have never consistently used one car rental, just whatever the travel agent suggests is cheapest. Cars are all the same, right? My recent trip to Savannah found me at the Enterprise desk. The contact with the staff there was friendly and efficient, as was the return experience. Upon arriving back home on Friday, I discovered that I had left a new jacket in the backseat of the rental car. I called the rental number, and they put me in touch with their lost and found. Monday morning I received a FedEx box with my jacket, nicely folded and good as new. My forgetfulness only cost me $10 for the FedEx shipping. Wow! I had written off the jacket as just a stupid mistake on my part, but at my wife's suggest I made the call, and I'm glad I did. This might just be a case of "southern hospitality", but I don't think so; I think it's a more likely the Enterprise corporate culture. Enterprise has my business from now on! And, the Savannah staff has my gratitude.
1/1/2016. The male agent did not have good customer service. He seemed to be struggling with something on the computer. He started to walk me out to find the car but said to go to the employees outside. She is kicked back in the chair with her feet up. I had to knock on the door to get her attention. She indicated the general direction I needed to head. I start wondering in the direction while pressing the button and finally locate the car. The next day I return the car to a different location as agreed. The return agent there was nice. The return agent mentioned additional insurance. I asked "what insurance?" I ended up going back to the airport Jan 2 with my papers to get the discrepancy resolved. I needed to return the car to a different location for a reason. I ended up having to get a ride back to the airport a few hours after dropping off the car to rectify this problem. Kind of defeated the purpose of returning to a different location ... didn't it?
All I can say is that this company was there at the time when I really needed them, thanks to enterprise I was able to enjoy my grandmother 95 birthday celebration and also was able to transport all my grand kids and great grandbaby together. I always wanted a Jeep and thanks to enterprise I had the chance to have 2015 Jeep compass very nice car I hated to have to swap the jeep out but Enterprise gave me another car that I always wanted to drive and that was a town and country, the put me in a 2016 Chrysler. I will always use this company and I recommend this company to anyone looking to rent a reliable vehicle. Thanks Enterprise
The personnel in Savannah were very friendly. The car was new and a pleasure to drive. Two problems. There were old french fries on the floor of the car. Second, after driving 60 miles, I discovered I only had less than 1/8th tank of gas. Fortunately, I only had 15 miles to go to my destination. I assumed National would send the car out with a full tank of gas. I put $29.00 of gas in the car after driving 75 miles. I rented late on a Sunday night. This could have been a disaster!
I recently rented a car from this location and the staff were friendly but the day we went in they were understaffed and to get what should have been simple accomplished seemed like an act of congress to get a manager to get off the phone long enough to address our issue. The car we are renting needs an oil change and they were not too concerned about getting it done. Seems like they should take better care of the vehicles.
My business brings me to Savannah once a month. 98% of the time I use Enterprise for my car rental. The counter is fast, friendly and efficient. When I go to retrieve the car the representatve is there ready to review the car with me. Enterprise is used mainly because of their service and loyalty to the local corporate rates, consistency in the condition of the cars and most of all the "Can Do" attitude of the employees.
After Hertz hurt us by 3 episodes of incredibly bad service: 1 - rented us a car with defective tires that went flat and then expected us to pay for new tire 2. rented a car that had the check engine light come on 3. rented us the smallest vehicle I had ever seen, with manual roll down windows; we went with National and have been delighted by the quality of the cars and the speed of service.
Eric and Maverick were very professional and exhibited excellent customer service. I felt comfortable with Eric and extended my trip. I appreciated the positivity and pleasantness that was shown. Upon return Maverick was polite and courteous as well. I will be returning and doing all of my rentals with this enterprise on Abercorn expressway.
Good place to get a rental car from. They get you in and out fast , and the car are always clean. The one problem I have with this place is that this place do not have too many full size cars and they end up putting me in a mid size car which I am too tall and big for, but beside that this place is a good spot to rent a car.
Awesome customer service !!!! They are fast working with people , and one of the best things they provide Military discount. I would recommend this place all times , I was a customer in ct they were really good there too , this is the first time renting in Savannah and the experience was great ���� thank you guys !!!