Completely awful company I called to speak to someone about a discrepancy on my final bill. The woman who answered the phone could not fully explain what happened and got frustrated an hung up the phone. Yes, I am sure she hung up because I heard the plastic clash as she was setting it back. We repeatedly tried to call back only to become aware that she must have disconnected the line after hanging up on us. I can not imagine a legitimate business disconnecting their phone line to avoid a customer's concerns. I guess this is what you can expect when you're forced to use a company based solely on your address. The BBB really needs to look into this one.
This is a horrible utility company. They ended up marking a sewer line incorrectly and it resulted in our driveway being torn up for a week. The repair work looks terrible, and we didnt have water for several hours on two occasions. I had to keep calling to get somebody out to finish the work. When I called to see if they could offer me a discount off our bill, they wouldnt even do that. Terrible experiences with them.
Your company and it's treatment of it's customers is so horrific that it boggles the mind. How can you cut someone's water off at 2 p.m., require a disabled customer to pay by 2 p.m. with cash only to have their water restored the same day? I borrowed the money (cash) and was in your office by 3 p.m. and yet my water is still not on. You have an office manager who reports to no one and treats people horrifically and spouts corporate policy as giving her the right to do so. Is this really how you want your company run? By someone that cares not one bit how she treats your customers that are doing the best they can with the circumstances they are in? Your monopoly of the water in my neighborhood gives me no recourse but to deal with this office manager. Her treatment of the disabled is criminal and I fully intend to do whatever I can to get someone that is in some way her superior to listen to my complaints concerning your company and this woman.