Savannah Neurology Specialists
6602 Waters Ave, Savannah, GA 31406
1/23/17 I called to reschedule an appointment and was told there was a block in me scheduling due to a $39 deliquent bill I've had several appointments at the Ricon GA office and was never told this but that's not the problem I left a message for whom I was told I needed to speak with to take care of that before I could reschedule instead of waiting for that specific person to call me back I called back to just speak with anyone to take care of the bill but then was given a different amount that I supposedly owe so I questioned the amount verses what I was told earlier in the same day and the billing person was very rude because I asked more than one time the amount so I asked her was there a problem or was their someone else I needed to talk to because she sounded as if she was having a bad day a then asked her name and she hesitated and said you don't have to threaten me I replied I only asked your name she then said Laura or either Lori I then hung up because I felt like I was bothering her to do her job. I've worked in retail for 22 years and I don't go to work everyday in the best of moods but I don't take it out on anyone I've never felt so annoyed with someone over the phone as I felt with this person please teach her that good customer service is a must regardless of how many questions or how many times your asked it treat people with respect because you never want to feel as furstrated as I did .
They charged nearly $400 for maybe around 15 minutes of face time with the doctor. No Test nothing but talk. I cannot tell you the doctors name it wasn’t given to me other than the initial greeting. I can assure you that if I was told how offensively over the top their pricing was I certainly wouldn’t have agreed to be seen.
I went because of chronic insomnia... He kept asking me how likely I am to fall asleep in different situations??? If I cannot sleep in my bed of course all answers are not likely??? I filed with the attorney generals office for price gouging.
I have Dr. Greenberg and he is a very knowledgeable doctor. I don't see him but maybe once or twice and year and usually see one of his nurses who are also very good. There is a phone system which makes it very hard to speak to a person about anything but they will call you back sometimes within hours, but usually with 24 hours.
They have some good doctors, however they never answer the phone in this practice. It is extremely hard to get refills or make appointments. You are always talking to someone's voicemail in hopes that they will return your call soon and that you won't miss their returned call. They generally refuse to dispense any medicine without seeing you every 3 or 4 months. And it feels like your always playing cat and mouse to get an appointment. So, I'm seriously thinking of looking for another doctor. :(