Byrd Heating And Air Conditioning
4131 Ogeechee Rd, Savannah, GA 31405
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WE HAVE BEEN WITH BYRD FOR OVER 12 YEARS. THEIR SERVICE AND RECOMMENDATIONS HAVE BEEN OUTSTANDING. THE SERVICEMEN LOOK BEYOND THE EQUIPMENT TO THE OPERATING ENVIROMENT. RECENTLY ONE IDENTIFIED A SMALL HOLE IN OUR ROOF OVER 75 FEET FROM WHERE HE WAS SERVICING OUR ATTIC FURNACE.
I certainly expected more professionalism from Byrd. The technician blew a board, left the job site without telling anyone, left the roof hatch off, and just generally under performed.
Service manager never called back after I called to speak with him about the parts being ordered. He said parts would be in that day and he would call to schedule service. Still has not happened – not even a call to state why.
Now I find out that the part that was ordered is broken and I will have to wait 5 more days until Byrd is able to finish the job. This is absolutely unacceptable.
I am seriously disappointed in the way my account has been handled. If I had known how unprofessional the service would be I would have gone elsewhere.