Byrd Heating And Air Conditioning
4131 Ogeechee Rd, Savannah, GA 31405
WE HAVE BEEN WITH BYRD FOR OVER 12 YEARS. THEIR SERVICE AND RECOMMENDATIONS HAVE BEEN OUTSTANDING. THE SERVICEMEN LOOK BEYOND THE EQUIPMENT TO THE OPERATING ENVIROMENT. RECENTLY ONE IDENTIFIED A SMALL HOLE IN OUR ROOF OVER 75 FEET FROM WHERE HE WAS SERVICING OUR ATTIC FURNACE.
I certainly expected more professionalism from Byrd. The technician blew a board, left the job site without telling anyone, left the roof hatch off, and just generally under performed.
Service manager never called back after I called to speak with him about the parts being ordered. He said parts would be in that day and he would call to schedule service. Still has not happened – not even a call to state why.
Now I find out that the part that was ordered is broken and I will have to wait 5 more days until Byrd is able to finish the job. This is absolutely unacceptable.
I am seriously disappointed in the way my account has been handled. If I had known how unprofessional the service would be I would have gone elsewhere.