24 Seven Family Fitness & Tanning Centers
410 W Broughton St, Savannah, GA 31401
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It's a gym. Every time I went it was clean, safe, and generally not too crowded. People are doing a lot of crying here about the contract; ignore all that. What business do you know that makes it easy to breach?
I quit because I lost interest. Time to go try again.
01/12/2012Provided by Citysearch -
I am giving three stars, and hopefully I can give more soon, but we'll see. ?The staff is very nice, and every one I have dealt with personally is very nice. ?I signed a 3 year contract on June 15, 2010 because I was told the monthly charge would be $24, significantly less than than the fee for the 1 year contract. I told the girl I signed up with that I would for sure be moving out of state in less than a year. ?She said there is a $75 cancellation fee, so when you average that out over 12 months it still makes your monthly dues cheaper than signing a 1 year contract. ?Maybe I'm a sucker, but I believed her and went ahead and signed the 3 year contract. ?She assured me that they were used to dealing with military and that they deal with cancellations all the time that run smoothly. I paid my first years membership in full, $288 + a $49 sign up fee. ?On April 1, 2011 I moved to Alabama and needed to cancel my account. ?I was told to go to the ASF website and print off a form, fill it out, and send it in with proof of my new address and the $75 cancellation fee. The website recommended calling in 30 days to confirm cancellation of the account and that I was responsible for dues until I made sure the cancellation had gone through. ?Well, around the first of June I called to confirm the cancellation. ?A girl from the office in the mall looked up my account and told me the account had successfully been cancelled due to relocation. ?I asked if there was anything else I needed to do and I was told no. ?Please keep in mind that I submitted a form to have my mail forwarded to my new address and have received my forwarded mail from my old address since April 1, 2011. ?Continue...
Mark, just a word of advice.
I am currently searching the internet regarding information about 24 Seven Family Fitness and stumbled across this page. As a potential customer, it is very unsettling to read your responses to some of the dissatisfied members. Every business will encounter customers who are not completely satisfied, and some of those will voice their opinion or complaint. However, as a representative, you should still respond to that individual with respect. Your responses come off as if you are irritated or angry when typing your response in addition to putting the blame totally on the patron rather than saying "I'm sorry that happened, I understand your concern, let's work to resolve the issue." I'm not saying how you should run your business, but I am suggesting better customer service. I'm already turned off from your location and it's not because of the reviews; it's because of the way you responded.
Yes I do get a little aggravated. It is hurtful to see untrue statements made about a business that you put your heart and soul into. Do you realize none of these people that have posted on here have ever took me up on my offer to help? I take things to personal. I just need to accept that no matter how hard I work it is not possible to make everyone happy. I have heard the old saying, I just thought I could prove it wrong. We have been in business for 17 years so something must be right. Come meet me and you will see I just want to make everyone happy and healthy.
09/02/2011Provided by Citysearch -
WORD OF MOUTH! That is indeed the best form of advertising. Not many reviews here. However, the fact that ALL the reviews from actual customers are completely negative and the only reviews that have any positive rating at all were submitted by the club is ABSOLUTELY HORRIFIC! Everybody CAN
08/17/2011Provided by Citysearch -
Run away fast if your thinking of signing a contract with this gym. Read the past reviews, doesn't matter what location all have horrible reviews.
We were a member at the richmond hill location, I am in the military and came down on orders to PCS. I went in and gave them a copy of my orders to cancel membership (per the military clause) and thought all was taken care of. Then i noticed continued monthly gym fee charges on my bank account and called the gym. Of course no one answered, left mulitple messages. Nobody called me back until the 10 message. Their excuse; wait for it...can't find my orders that I brought in to terminate the membership! Now I've already moved and can't physically come in to provide another copy, their fax machine doesn't work, and no email! what? who in this day and age don't have access to email! When a manager does finally call me back, he doesn't mention anything about not having my orders but states that it takes a month after termination for the gym fee to stop being charged. I asked why? He says thats the way the system works? They are sleezy, unprofessional, and habitual liars. Do not give them your bank account number.
05/10/2011Provided by Citysearch -
i agree with all the reviews on here this gym is horrible now granted i like being able to work out when ever i like to no matter the time. this place takes money when they want to i had to close my bank account just so they wouldnt take anymore money out my account it was a total rip off its not worth being able to work out when ever. i hope that no one joins this gym cause this place will over draw your account stay away from this gym is my advice.
04/06/2011Provided by Citysearch -
I wish there was a way to give a negative rating on the way these contracts are handled.We did what we were required to do at the end of our contract and they are still taking money out .And the people we are forced to talk to are very nasty.I just sent a very long complaint to the BBB. Beware general public, this is a nightmare.
01/25/2011Provided by Citysearch -
In June 2008 I signed up for a two year membership. In early August I found out I was expecting. Due to my pregnancy being high-risk, I was not able to work out. I went to the gym and spoke with the guy I signed up with and explained my situation. Was basically told there was nothing I could do and would still have to pay the monthly premium. So long story short, I had to pay for two years for something I used for a month and a half. Very disappointing. :(
08/31/2010Provided by Citysearch -
Just joined this gym two months ago. Since then they have charged my account double for both months, stating they will correct it. Have not yet and have not gotten back in touch with me. I joined because of the 24 hour access which is anything but that. I can only get in when the staff is their and I have to ring the doorbell. My key card never works even when the so call fix it. They signed me up for two memberships, one with my last name first and the other with my first name last. Then told me to get a print out of my bank statement so they could see if I was telling the truth about the duplicate payment. So, I go home and come back and they tell me I was right just to waste my time. Majority of the staff is incompetent. I would advise all not to get involved with this gym.