I don't know what the other reviewer is talking about. She might not be the best to talk to in the phone, I don't know I've never called but I've always had a good experience here. I've bought bait here probably 50 times. The prices aren't great but if you don't want to pay, learn to cast a net. This is the only shop in Savannah that always has live shrimp, regardless of the time of year.