Very seldom do I take the time to write a letter thanking someone for exceptional service. However, given the extraordinary service that you provided, I felt a thank you letter was appropriate. I was skeptical when you said that you could close my loan within 15 days. It was quite a remarkable experience to have started a loan application on August 6, 2012 at 5pm and close the loan on August 17, 2012. The loan experience was phenomenal. The loan process was the quickest and easiest that I have experienced in the seven times that I have purchase or refinances a home. The past seven times that I have purchased or refinanced a home, the process was riddled with last minute request for documents that became quite frustrating. I simply provided you with information you requested and the rest is history. I would have never believed that I could refinance my home and obtain a mortgage that would save me almost $500 a month, all in 11 days and with no hoops to jump through. I also appreciate you explaining how bi-weekly mortgage payments would be a benefit to me. The refinancing of my home at 3.25% in 11 days has been the topic of my conversations with family, friends and co-workers. I have no reservations in making a referral to you and your company. As a matter of fact, I have already given your contact information to two of my co-workers. I'm sure you will provide them with the same outstanding, exceptional, remarkable and phenomenal service you provided me throughout the loan process.
For more than seven years we looked for a way out of out of our 6.85% 30 year mortgage....In the seven years before I found you, or you found us, I was hung up on, lied to, insulted, even told point blank "because you make too much and your good credit rating no bank will sit down with you". I am a disabled Vet. I can't get a VA loan. I have listened to 100's of reason. Mike, I told my wife, I'm going to try this one last time, (look for a lender). I would get 5 or 6 calls. and would scare them off in seconds. Mike, you called, at each point I stopped, to see if you ran. You held on. You not only held on, you took the lead. I was impressed. I told you each detail that I thought I needed to help us, and you didn't just say this is what you get. You gave us four or five options to choose from. You gave us control of our future, where other lenders would not even talk to us. The credit cards you helped us with would have taken 27 years to clear away. The mortgage 30 years. Now both will be gone in 15. You walked us through each step, with emails and even phone texts. You worked nights and weekends until all the paperwork was complete, Even after everything was done you called to check on us and just to say Hi. Your an Impressive man.
When we were looking to get out of our current home loan situation, we could have gone many different ways with many different companies. We chose Foundation Financial Group because our initial contact from Rob our little helper along the entire journey was straight forward and honest. We're really glad we chose them. They were always in constant contact with us and answered any and all questions we had. After getting yanked around and lied to multiple times from the Big Bank Lender we had, it was very refreshing to have someone be open and honest with us. Foundation Financial Group fought very hard for us with our old lender. They were always willing to work around our busy schedules. The whole process with them went very smooth and stress free. We are very pleased with the way things went and turned out for us. We would definitely recommend them to anyone looking to refinance their home loan. Thanks to Rob, Amanda and the rest of the Foundation Financial Group team for all of their help and kindness.
Hi Megan, We had a terrific experience working with you on refinancing our home. Your clarity and guidance through the process made it so much easier than we expected. Your level of professionalism and knowledge we imagine is unmatched by your competitors. Everything you conveyed about the relevant numbers and timeline were truthful and accurate which is extremely important to homeowners working on refinancing and accessing the benefits of their decision. I appreciate your advice as it related to a big competitor as well. It required innumerable phone calls and approximately 6 different people to resolve a refund on the Good Faith funds. I will definitely choose FFG in the future for any mortgage related business. Thanks again!
I was in a thirty year fixed FHA at 4.25. I was looking to lower my rate and to get rid of FHA mortgage. I was searching for a while for the best rate and Foundation Financial Group helped me get a Conventional thirty year fixed at 3.25%. Foundation Financial Group was fast to start. Amber was very helpful in coordinating the information needed and helping in contacting companies for the information when I was not able to get the information. I really liked that the loan was able to be closed with fifteen days. I have already referred two people to Amber at FFG. I highly recommend FFG for mortgages and for insurance which they helped me with lowering my insurance rates for both homes.
We want to thank you for helping us to finally get this loan done! We liked that the process was made very pleasurable through your friendliness and professionalism. You are very upbeat and enthusiastic and it clear that you enjoy what you do, which made you so easy to work with and trust. We appreciated you explaining things along the way and that you were easy to reach. We could tell that you worked very hard every day to make sure we were getting a great loan and to communicate everything to us thoroughly. Everything was handled as quickly and efficiently as possible and we appreciate all of the hard work that you and Foundation Financial Group put into it to get it done!
The Mortgage Consultants really work with you to help make the mortgage process smooth and with ontime closings. Beth spends the time with you upfront and explains everything thoroughly and answers all of your questions. She makes you feel very comfortable and is easy to talk to. She encourages you to call her anytime and is easy to reach. She is able to help buyers with their mortgages anywhere in the state of Georgia
Richard, I just want to say Thank You for all the help you and JP gave us! We had given up on trying to consolidate our 2 mortgages into one but you certainly came through. My husband and I really appreciate all the help you gave us. We would recommend you to anyone who needed the help! It was timely and professional. You came through with everything you promised and the figures were right on target.
I want to take this time to thank you for your assistance in getting me through the re-financing of my home. It was a pleasure working with you and appreciate the time you made to make this process easy and simple for me to get through. Most importantly, your professionalism and knowledge of this process made it comfortable for me to work with you! Again, thank you for all your help!
This is an awesome branch of South State Banks. The branch mgr Laura Robinson is an asset to South State Banks, upmost customer service by her and her staff. I love the feeling and service of home town banks. This branch affirms that but has the conveniences of the major banks. Thanks!!