Very unprofessional, rude, bullying behavior by the owner and her husband. Kenneled our 2 dogs here during Christmas, and they assured us that they would be allowed in the open area of the office/grooming room with them as we had concerns over them being left in a small room with no runs, just a colapsable caging area. Tried to pick them up on the 27th of December, and their answering machine stated they were closed until the 30th. A text message from the other girl who works there stated "they decided to close because they worked over time grooming the week before Christmas". This meant our dogs were left alone pretty much all day and night with maybe someone coming to take them out on occasion (they do not have runs). When I arrived, I was told a double price regarding what was originally agreed upon, and they forced a $40 bath fee on us, and it was clear our dogs did not have a bath. There was a "closed" sign on the door and noone was there all day so how did they get a bath? I had to bring them to a groomer and one of our dogs had crust in his eyes so badly. The groomer even documented how badly our dogs looked. I had to call the police as I refused to pay the double price. These people bullied me and threatned my husband's military career and mine as well upon pickup. I did take a video of their rude and unprofesisonal behavior as well. I kept stating I would pay the agreed upon price, but they actually asked the police to arrest me for theft of services. They stated negative comments about military people, called me a con artist, contacted other kennels and told them not to board with us (one of them contacting us to tell us this absurd behavior). I tried to write a review on fb, but they deleted it, and when my husband finally wrote a review, they FILED AN IG (Inspector General) report against him. This is the most unprofessional and rude facility. Contemplating a lawsuit for defamation of character, slander and false filing of a military IG investigation.
My dog is high-anxiety and doesn't like going to new places. However, he loved Barka Barkstar! Sherill and Rene were so good with him!! Greatplace with great service!!
I've been using Barka Bark Star for years! They always make my dogs look like Baron stars and my dogs love going to see them. Very professional! Thanks for always being so awesome!
Been using these people for ten years. My older dog needs special attention which she is given just like at home. They love going to Barka Barkstar and so do we.
For many years I have used Barka Barkstar for their services with much satisfaction. I own 3 dogs and my parents have one and they too use Barka Barkstar. I have personally known Rene for nearly 10 years and will gladly vouched for her business's expertise. Around here most stores are locally own and so everyone knows everyone. Rene has a reputation of having so much passion for pets and being trustworthy. At Barka Barkstar, it's hard not to be satisfy with the services and care of your beloved pet as Rene and her staff have much adroitness. If you are nearby and/or looking for a pet resort that will give you eximious results, then I highly recommend Barka Barkstar as your choice.
Barka Barkstart really does treat your furry children like stars. As scared as my dogs are to go places sometimes, they always love going to get their bath and occasional hair cut every month! I love this place!
My experience with this facility over the years has been exceptional. The owners and staff are very pleasant, helpful, and accommodating. The services are top notch with very reasonable prices. I can't imagine taking my fur baby anywhere else! Highly recommended!
I have been a client of Barka Barkstar for years. My dogs, Daisy, Rosie, and Oscar, absolutely love going to Barka Barkstar. They go somewhat regularly for grooming and bathes and more frequently for boarding. I especially appreciate the boarding because Rene, the owner, and Sherrill, her assistant, make such an effort to keep the dogs safe, exercised, and happy. I have never had a bad experience with Barka Barkstar; on the contrary, Rene and her husband have helped me with pick up of my dogs when i was ill in the past. They are more like family than a kennel. I know they love my dogs and treat them with kindness, and for that I am eternally grateful.
extremely rude dont take your dog there.
Thought this was another place, but left my pet anyway. Wish I didn't. Crazy folks here. don't think my dog liked it either.