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I recently purchased Resiné by Hair Away from Select Spa Source for our salon; as it was referred to me by a friend.
After spending a good $500 on product that was horrible, they refused to return my product, claiming that their "policy" was 30 days. However, looking on their website for both Select Spa Source and Resine by Hair Away, there is NO RETURN POLICY, nor is it very easy to get ahold of someone.
When I explained I was having difficulty with the products, they were eager and willing to help. They claimed that someone was going to be contacting me that day to assist me. When I explained that I had already tried everything they suggested, suddenly, no one wanted to help me. The owner, Lotta felt it was going above and beyond by extending a policy that is not written ANYWHERE.
This company is a scam! Save yourself, your money and your clients and go with a reputable company for your spa and salon needs. We will NEVER use this company again, and we will do everything in our power to make sure other people don't use them either. THE WORST CUSTOMER SERVICE EVER.
Details
Address: 1505 Bridgeway Ste 204, Sausalito, CA 94965
Website: http://selectspa.com