Very nice to work with. If you have any problems or issues, they take care of it right away. Very fair prices and clean used cars. I would definitely buy from them again if needed and recommend them to everyone.
Bought a truck and plow in Dec 2016, it wouldn't pass inspection took three tries to fix the issues. Then come to find out there were a ton of maintenance issues with the truck and the plow that's was supposed to be rebuilt had a cheap coat of paint a dull cutting edge , mismatch head lights and the frame had serious damage age and ware. Don't make the same mistake I did stay away from this shop they cut corners really bad.
I got extremely great service from this dealership... I couldn't get approved from any bank and Tony made it happen for me... He broke his neck to expedite my loan and get me in my car fast. Very professional and honest.. I would recommend this place to everyone...I am going to send my mom there as soon as she comes from Florida
This place is the best.They got me in a car I so happy with.also with a great payment plan.They stand behind there cars and words.There great! Go here there wonderful
Seriously,This place is a ripoff. Its not a real car dealer. They have not one clue how to deal with the general public.This place is so unprofessional its crazy. They tell you your approved which is good. But they want you to sign papers and give money down before you even see a vehicle. They have no cars on their tiny lot. The cars come from other locations. Again you have to sign your life away before you even get a glimpse of a car. They tell you what your going to drive. You will end up paying double what the car is worth. They are so slow, expect to sit there all day. Then expect to be told to come back another day. I feel bad for people making deals with these people. I mean everything from the loudmouth girl that calls you after you fill out the online application. To the ghetto receptionist in the office. To the salesman who belongs on an episode of the sopranos. If you want to have a laugh come here. If you want to buy a car, go somewhere else. You are warned!
I would NEVER recommend any one using this dealership. I went there with the intent of buying a nice durango that was a great price. I test drove it, it wasx clean, and made me really happy. they took my old car from me as a trade for a couple hundred off and I was really excited about saving money. I was guarenteed passing inspection also. Well, a week went by and I did not pass. The check engine light came on, the ABS brakes were failing and i took my car to their mechanic, because they told me I would have to pay if I didnt use there mechanic, and all they did was turn the check engine light off without fixing it. After bringing to the mechanic three time I became annoyed and the dealer called me a pluthera of bad names and said he was doing me a faovr. I have put in over a thousand dollars on this car and now my power steering is gone and I travel for my job. Dont ever go to this dealer if unless you want to be fed a bunch of bull.
In response to beverlyn: The management at Ballard Street Auto has not received a single email or phone call regarding this incident. The vehicle was indeed inspected before being sold and also passed Massachusetts inspection. As for the recall, we sell many different types of vehicles and do our best to stay on top of the latest information regarding them. However, we are not aware of every recall that may exist. We are appalled that the customer would leave such a review without first speaking to us, be it by email, phone or in person. We have been in business for 33 years and we stand behind our vehicles. For example, this very same customer came by at an earlier time for a broken radiator hose and we repaired it, flushed and refilled the coolant system at no charge