Tilden Ross Jewelers
410 Saint Armands Cir, Sarasota, FL 34236
Wheelchair Accessible: Yes
Bike Parking: Yes
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On a scale of 1-10 I would rate this place of business a zero. Customer Service is horrible, owner, Richard, could care less about making the customer happy and addressing the issues. Brought 6 watches in to be fixed, one was successfully fixed but all were returned to me saying all were working. Three were high end watches and were sent out for battery relacement or repair. A wrong battery was put in and stopped working (this was established when taking the watch back to the watch maker in Switzerland when on vacation). Another watch I was told needed to be prepared and would cost me $248. I took it to another jewelry shop and all it needed was cleaning and the correct battery put in for $35. Then another watch was returned to me saying it worked fine. I took it home thinking all was fixed but found it was losing time, brought it back to Tilden and was told "well we put the battery in, we can't check all watches see if they keeping time. It would take us all day". My advise to you is to STAY AWAY FROM THIS STORE!!!!. The owner Richard when I asked for a refund for the batteries I paid for that didn't work said "well who is going to pay for them?". He could care less about making his customers happy or fixing the problems.