The staff at this Enterprise location is helpful and friendly but there is a limited inventory of available vehicles. We rent from Enterprise three months in the winter season and a few short term rentals during the year as well. I have an Enterprise Plus Gold card.I am presently renting a 2015/2016 Ford Fusion, well equipped, but with 40,000 miles on the odometer, a defective exhaust system and worn out rear tires. The car is very noisy from the leaky exhaust and the "cupped" rear tires.Attempts to exchange the car have been unsuccessful because any similar car has been "bottom of the line" models with no options or the wrong size. The local Branch does not seem to have access to a car from another Branch or from the Sarasota Airport.I have rented a mini van from March 15 to March 22 and am worried that the mini van won't be available or Enterprise will try to give me an inappropriate vehicle.
Worst experience ever! Manager Eric changed the quoted price 2 hours before I picked up the vehicle by approximately $100.00 and told me he would need to listen to the reservation recording to make sure I did not solicit a lower rate . He said if I did not solicit the lower rates he would them honor the lower rate when I turned in the vehicle . Well Eric has not be available since 12/30 and I can seem to get a return call or resolution since then. I won't rent from them again . Absolutely unfair and no customer service .
I have used Enterprise many times with only 2 complaints. Two sets of keys are given creating a very bulky package. The other problem is I sometimes need an 8 passenger vehicle. There are 7 or 8 passenger minivans and they cannot guarantee in advance that I would get an 8 passenger model.Other than that they are very nice to deal with and the ride to and from the store is very helpful.
Website says cars are available and when you get to location they aren't available. When I did finally get a car, the tire was flat with nail inside, no windshield wiper fluid, and oil change light on. They actually wanted me to go plug the tire myself instead of returning car, and were very rude. Don't rent from here!
Absolutely the worst experience I have ever experience for what should be a very simple thing. I booked a car 3 days ago get to the location and they don't have it oh but I give you a free upgrade but I don't want you gas guzzling car I want the car I booked 3 days ago. Plenty of time to contact me you would think? So I was left stranded and had to call a friend to come and pick me up and missed all my appointments that I had booked in advance. Customer service big F still waiting for a call from Regional Manager requested 4 hours ago!
Awesome experience. Brandon and his team were spot on. The vehicle, a Dodge Grand Caravan, was perfect for our needs. That Stow-N-Go feature is great. And the car performed flawlessly. I've rented cars from other companies over the years, but this company and especially this branch has always been a great experience. They go way and beyond to satisfy their customers. I'll be back again & again. Thanks again guys, you're the best.
The car was there, in good condition and the changes I had to make enroute as to timing worked perfectly and no B. S. I have found that service whether at Bradenton or at SRQ was perfect. The 800 # worked and a human knew what she was doing.
I have been very happy with my experience renting vehicles through the Clark Rd office. My impression is that the office is very well run. I have dealt with Michelle, Martin, and Andrew and have found them all to be courteous, efficient, and very professional. The renting process is always quick and easy. Overall Enterprise Rent-A-Car has great vehicles, good rates, and excellent customer service.
It was great, no problems, straight shooting honest dealing. Great great great great great great great
What a disappointment! Reserved a Toyota Corolla, rated at five passengers, three bags. Got there, no Corolla BUT they had a VW Bug! My wife thought they were kidding us but NOT! I refused, paid a bunch more to get a Chrysler 200. Bait 'n switch! Seinfeld all over again!