The staff at this Enterprise location is helpful and friendly but there is a limited inventory of available vehicles. We rent from Enterprise three months in the winter season and a few short term rentals during the year as well. I have an Enterprise Plus Gold card. I am presently renting a 2015/2016 Ford Fusion, well equipped, but with 40,000 miles on the odometer, a defective exhaust system and worn out rear tires. The car is very noisy from the leaky exhaust and the "cupped" rear tires. Attempts to exchange the car have been unsuccessful because any similar car has been "bottom of the line" models with no options or the wrong size. The local Branch does not seem to have access to a car from another Branch or from the Sarasota Airport. I have rented a mini van from March 15 to March 22 and am worried that the mini van won't be available or Enterprise will try to give me an inappropriate vehicle.
Awesome experience. Brandon and his team were spot on. The vehicle, a Dodge Grand Caravan, was perfect for our needs. That Stow-N-Go feature is great. And the car performed flawlessly. I've rented cars from other companies over the years, but this company and especially this branch has always been a great experience. They go way and beyond to satisfy their customers. I'll be back again & again. Thanks again guys, you're the best.
I have been very happy with my experience renting vehicles through the Clark Rd office. My impression is that the office is very well run. I have dealt with Michelle, Martin, and Andrew and have found them all to be courteous, efficient, and very professional. The renting process is always quick and easy. Overall Enterprise Rent-A-Car has great vehicles, good rates, and excellent customer service.
I have used Enterprise many times with only 2 complaints. Two sets of keys are given creating a very bulky package. The other problem is I sometimes need an 8 passenger vehicle. There are 7 or 8 passenger minivans and they cannot guarantee in advance that I would get an 8 passenger model. Other than that they are very nice to deal with and the ride to and from the store is very helpful.
For years I have chosen to rent from this family owned business over the big name competitors. I prefer to support our country's small businesses. Their cars are always new, clean, and reliable as well as priced competitively. Additionally, they've always been really accommodating of my schedule regarding pickup and drop off. I would highly recommend.
The car was there, in good condition and the changes I had to make enroute as to timing worked perfectly and no B. S. I have found that service whether at Bradenton or at SRQ was perfect. The 800 # worked and a human knew what she was doing.
My car was ready when I got there. I was told it had 1/4 tank of gas and that is how I should return it. It drove well. I wish they had showed me how the cruise control worked. It took me awhile to figure it out.
Waited at the Mercedes dealership for only five minutes, shuttle guy took me back to Enterprise, sighed the the paperwork, and I had my rental car in five minutes. Thank you Enterprise!! Brad L.
They are lovely here! They make it as easy and quick as can be to rent a car. Unlike many car rentals--they have some non-boring cars-- Friendly, cool people and great cars.
They were available when all other car rental companies would not rent me a one way car when my flight was cancelled! Quick efficient and great customer service