He was asked to repair a light beige carpet (for which he received a picture from us and he said it was common enough that it shouldn't be a problem although it may not match exactly). When he arrived he tried to conceal a dark cocoa colored carpet piece. When I asked to see it and subsequently told him that we weren't happy with that - his response was "well I said it wouldn't match and at least it's not green".....obviously the customer is not his concern. Not even an attempt to make it right unless we wanted to pay more money!!
Sarasota Carpet and Flooring has great pricing, fantastic customer service, and installers that go above and beyond the scope of their job. They carry the Caress line of carpet which is the softest and most plush carpet I have ever felt in my life. The installers showed up on time, were extremely friendly and did their job extremely well. They went above and beyond what they were paid to do. The installers corrected inperfections in my baseboard, cemented over gouges in my cement floor, shaved my doors so they would glide smoothly over this ultra plush rug. I would have Sarasota Carpet and Flooring do work for me again and I recommend them highly to others. Stop looking, you have found your flooring company!
Great company. The service and quality we received was top of the line. From the consultation to the finished product Floor SRQ was dependable, competitively priced and service oriented. We are extremely pleased and will utilize them again if we ever have any other flooring needs.
Floor SRQ was our choice to update our hardwoods throughout the majority of our home. We were on the fence regarding our choices and they walked us through all the pros and cons for each material to help us make a decision. They were very educational and took the extra time to answer all of our questions. That was our deciding factor in choosing this company. Other companies we spoke to prior were just not as helpful or tolerant of our questions. Floor SRQ went above and beyond to make sure we were confident in the products we selected. We are very pleased with the finished product and would recommend this company highly.
We hired Floor SRQ to replace the flooring in our vacation home. We opted for tile and carpet as our product choices and the finished product was excellent. They completed the job quickly and efficiently and with quality workmanship. Very professional.