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Extra Phones

Phone: (251) 675-2013

Primary Phone: (251) 675-2013

AKA

Reliable Auto Care & Exhaust

Categories
Mufflers & Exhaust Systems, Auto Oil & Lube, Auto Repair & Service, Auto Transmission, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Shock Absorbers & Struts

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Tyler S.

12/01/2014

Overall

Stay away! This place is the exact opposite of reliable, which they claim to be. My fiance took his daily commute truck there 3 weeks ago and we still have not been able to get them to fix the original problem! The first week they had it from Monday thru to Friday at closing time which we were told we needed to hurry to come by and pay them and pick up the truck because they were ready to leave for the weekend. We pick it up and it barely makes it back to the house. We had to wait to contact them Monday the 2nd week only to find out that the gentleman that worked on the truck conveniently has Monday's off. We took it back because at that point we were already into them for a large amount of money and needed them to fix what the obviously didn't the first time around. They kept it over the holiday week and I assume never even touched it the entire time it was there. Going into the 3rd week we were told we needed to buy an additional part before they could finish the job... Where was that realization the first week you had it?!?!? Three weeks into this simple repair job and we were into a rental for $700 out of our pockets!! They didn't care about that either, knowing this is his daily truck, they sat on this vehicle stalling far too long and in no way tried to make it right. Not to mention the front desk receptionist is RUDE and extremely conceded! She has no concern for what you tell her about your situation. I don't know how many people can afford to have their daily commuter in the shop, but I'm here to say we will NEVER take another vehicle back in the vicinity of that place. Huge waste of time and money! Extremely unprofessional people.