Cool Master Automotive
8501 Ablette Rd, Santee, CA 92071
Phone: (619) 562-8847
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Finding a great service center where the staff live and serve with intergity is hard to do these days. I brought in a real "problem" as another mechanic charged hundreds for rear axle work that was never performed. This shop went way above and beyond on a busy day to take care of the issue.
I would send all of my business accounts there and have no problem send family and friends to Cool Master in Santee.
We have a 1995 Ford Exploder with 200,000+ miles on it. It had several issues that we talked with Linn, the owner about. He took the time and let us know what was absolutely necessary to fix and what we would be looking at in the near future. Very communicative and helpful. Our car runs amazing and I'm sure we'll get another 100,000 miles on it.
I have spoken to , Len, the owner of Cool Masters and used his services several times.
He and his staff are the most reliable, friendly and depenable automotive service I have used. His prices are fair and he makes sure all vehicles serviced are safe to be driven. Even the little things like changing a light bulb or straightening my license plate were completed with a smile. It is refreshing to run across such great service in the car industry!!
My mom told me to go to Cool Master because she received great service there. I went there three times and was left disappointed each time. The owner of the shop is usually the person behind the desk and he has been rude and condescending to me on two occasions. They don't call you to give you any updates on how your car is doing. If you don't call them, you'll never know.
Once I asked one of the mechanics a question. I didn't understand the answer the mechanic had given me, so I asked Lynn the owner, the same question and his response was: "Well, what did he just tell you!" He has no patience for the layman that doesn't understand automotive jargon.
After several failed attempts at trying to find the great service my mom has found there, I give up. I am never going back.
I was very upset to read your review. I strive to make all customers feel special. I apologize for offending you. The auto repair industry can be very demanding and challenging at times. I hope that you will call me so we can resolve this. My goal is to make every customer happy. I am glad to hear that your mother had great service here. I would like to make that true for you as well.