I have rented several cars from them and always not full of gas (which is odd). This time the customer service rep said "we can fill it up for only $2.80 a gal). I said ok (first time ever buying Hertz gas). like normal I put gas in the rental not thinking I purchase their gas. I turned the rental back on a sunday. I got my Credit card statement and Hertz charged the full amount. I called and said "i normally don't guy your gas, but by mistake I put gas. Dave the mgr told me "so sorry but we can not refund you purchased the gas". I said I realize i purchased the gas for the first time, but I forogt I did and you cant refund the amount? Dave the mgr said no that our policy". DONT USE HERTZ on Santa Rosa AVE Santa Rosa they rip you off.
I arrived at the Santa Rosa Airport in a torrential (for me) rain. The staff, especially Ben (whose last name I didn't get) were so wonderful. They helped get my luggage off the carousel and even took it (and me) to the car. Service and caring over and above what is expected and required.
I tried to rent a truck on Friday at 3:00PM for 2hrs on 9/21/12, they had 4 sitting on the lot and stated that they had none available to rent. Went across the street to Uhaul and they rented me one immediately. Avis/Budget should look into this office if they care about loosing business and revenue.