I arrived at the Santa Rosa Airport in a torrential (for me) rain. The staff, especially Ben (whose last name I didn't get) were so wonderful. They helped get my luggage off the carousel and even took it (and me) to the car. Service and caring over and above what is expected and required.
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I tried to rent a truck on Friday at 3:00PM for 2hrs on 9/21/12, they had 4 sitting on the lot and stated that they had none available to rent. Went across the street to Uhaul and they rented me one immediately. Avis/Budget should look into this office if they care about loosing business and revenue.