Captain really nailed it this time. I had come in about a month ago and I had heard a kid (not more than 23) come in and complain about service that he claimed had wrecked his car. He was just looking for an outlet to complain because I heard everyone from Tillet's try and resolve the issue with the customer but he was having none of it. He was very rude and not responsive, and his tale didn't add up. Anyways fast forward to yesterday and Marv remembered me from that day and said that sincere I had to endure that incident, the oil filter was going to be done for free. WOW! Seriously, THAT is definitely a good way to make a customer's experience a memorable one AND keep that customer coming back :) I am sure it's personal touch like that that keeps most people I know raving happy about Tillet's.
Serving the Santa Rosa Area.
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100 New Century Pkwy Ste ANew Century, KS 66031
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Trying to understand car mechanics to me is like trying to understand Chinese. I was afraid to go to a random mechanic shop again when my car had a suspension problem. I had gone to other mechanics prior to Spring Works, and I had pay up to $150 just for a check up. However, a close friend of mine introduced me to Spring Works. From the moment I walked in they assisted me and took their time to listen to my concerns. Spring Works checked my car and explained step by step what my car needed. I got my suspension repaired right away and my car runs great! Anytime my friends or I have car problems - from brakes, suspensions, leaf springs, and anything in between, we’ll go to Spring Works! May I mention they have a waiting area with laptops and free snacks! Keep it up guys!
Tom, Joanne and Andrea are always friendly and really great to work with. They offer loaner cars, but this time I chose to hang out and have some coffee in their comfortable waiting room and catch up on my e-mails while they did a break job and routine maintenance on my Impreza. Everything was done as I'd anticipated and right on schedule. I can always depend on Tillet's Automotive because it's locally owned by a terrific family with solid ethics. They've always come through for us.
Tillett's is a family run business. From the start, they have been very helpful and accommodating. I feel confident that every time I need car help, they will be there to provide excellent service. I highly recommend them to anyone needing Subaru car service or car advice. P.S. Tom also manages to recondition and sell used Subarus. I would feel completely confident buying one of these when it comes time to part with my current vehicle.
How hard is it to find an honest mechanic who also knows what they are doing? I found mine at Tillett's Automotive. I drive 40 miles to bring my Outback to Tillett's, and it has always been worth the drive. They look beyond the repair and make sure my entire car is safe and sound, every time it's in the shop. I've tried others, but Tillett's beat them all for price and quality of service.
Excellent, knowledgeable repair and maintenance service. Nice, spacious, well-appointed customer waiting area. Courtesy shuttle service. I can't say they are inexpensive, but at least they have the service and customer-oriented staff to make it worth my preference. I take all my vehicles here for regular oil-change and checkups, not just my Toyota! Highly recommend.
I get my oil changed at Tillett's as a way to keep tabs on how my high mileage car is doing mechanically. They keep me posted on what maintenance is on the horizon. They stick to their schedule and I am in and out of there quickly. Staff is always helpful and polite. They even have wireless if I need to get work done.
We have been coming to Tillett's to care for our SVX for many years, since they were in a small garage, and the service and professional care has always been outstanding. It is a great accomplishment for them to grow the business and keep up the great level of service. We always enthusiastically recommend Tillett's!
Tom was able to diagnosis my car with the motorboat imitation I hummed at him while explaining the problem. He really listened to what I had to say and didn't treat me like an idiot. The car was fixed to my satisfaction, at a reasonable price and in a timely fashion. As usual I am very satisfied with Tillet's.
I have been a patron of Tillett's for several years. They are up front and honest with talking about service and trouble-shooting problems. They charge reasonable prices and take your cars service sincerely. I have been extremely happy with their efficiency and timely service.