1244 3rd Street Promenade, Santa Monica, CA 90401
TollFree: (877) 737-4672
Toll Free: (877) 737-4672
Parking: Garage, Street
Bike Parking: Yes
Wheelchair Accessible: Yes
By Appointment Only: No
No coupons available
01/13/2010Provided by Citysearch -
This would be a very big negative! I work for a cosmetic company however still like to come in to Sephora to browse at some of the smaller lines and typically I buy a few things each time I come in. The sales people there... They don't know what they're talking about. I was appalled as so they were talking on products?garbage?AND with a straight face. I didn't know whether to laugh or outright tell the two I talked with (on products) ?that they didn't have a clue what they were talking about?. To top it off, I got home tonight to look at my purchases. One of my purchases was a cleanser in an unsealed round container and I had smelled the item (in the store) and it did have a little bit of a strange smell however ""a sales associate"" told me the smell had to do with natural ingredients. I'm not entirely sure on this as when I looked at the container closer, there is a mini ""x"" marked on the bottom of the item that appears to look like someone tried to wipe it off TO RESELL!?! Gross! This place..rude, not intelligent, and UNSANITARY!! I will not be doing my shopping here, anymore, and I am thoroughly disgusted. Shame on the people that work there?.
11/22/2009Provided by Citysearch -
This weekend I stopped in at Sephora in Santa Monica, California. Sales people were rude. There were a few sales associates on the floor however they didn't appear to be helping anyone or wanting to help anyone. No one said Hi. There was a lot of attitude and it wasn't of positive either. They really didn't appear to want customers; it was a very negative experience. Good thing Sephora has great products as this Sephora wouldn't survive with the way their customer service was.
11/20/2009Provided by Citysearch -
I love Sephora however not the Santa Monica Sephora; my experience there makes me rethink whether I want to be doing business with Sephora(s) at all if they don't hire customer-focused management for each of their stores. The girl who rang my purchase identified herself as the store director (Kristina C). I had to laugh as the little girl who rang my purchase, or rather opened her big deer eyes and wouldn't keep her mouth shut, didn't know the first thing about customer service. She was rude, had poor communication skills and was a bad representative over all for Sephora. You're a brat! Sephora might be wise in sending you back to basic 101 customer service training.
02/28/2007Provided by Citysearch -
Sephora is an AMAZING place to buy any and all beauty products, tools, and perfumes. Everything is neatly organized by brand and easy to find, the selection is unbelievable, and all products are available for testing and trying out the color. They actually encourage you to linger and try stuff on! It's not cheap, but for quality products and fun, comfortable, and exhilarating shopping experience, Sephora FAR surpasses department store makeup counters.