In mybook® Shopping Collection (edit)

Added to your shopping collection.
Removed from mybook!

We took this business out of your shopping collection.

Sponsored Links

Let's Beauty Together

Business Description
Play, learn, and be inspired by the world of beauty. Discover exclusive brands and products, and enjoy free classes, makeovers, and expert advice at your local Sephora in Santa Monica.

Regular Hours

Extra Phones

TollFree: (877) 737-4672

Toll Free: (877) 737-4672

  • Perfume
Payment method
travelers checks, check, amex, discover, master card, visa, apple pay, diners club, paypal, cash, all major credit cards, debit
West Los Angeles, Downtown Santa Monica
Skin Care, Cosmetics & Perfumes, Beauty Supplies & Equipment
Other Information

Parking: Garage, Street

Bike Parking: Yes

Wheelchair Accessible: Yes

By Appointment Only: No


No coupons available


Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Jin Li


Provided by Citysearch - 

This would be a very big negative! I work for a cosmetic company however still like to come in to Sephora to browse at some of the smaller lines and typically I buy a few things each time I come in. The sales people there... They don't know what they're talking about. I was appalled as so they were talking on products?garbage?AND with a straight face. I didn't know whether to laugh or outright tell the two I talked with (on products) ?that they didn't have a clue what they were talking about?. To top it off, I got home tonight to look at my purchases. One of my purchases was a cleanser in an unsealed round container and I had smelled the item (in the store) and it did have a little bit of a strange smell however ""a sales associate"" told me the smell had to do with natural ingredients. I'm not entirely sure on this as when I looked at the container closer, there is a mini ""x"" marked on the bottom of the item that appears to look like someone tried to wipe it off TO RESELL!?! Gross! This place..rude, not intelligent, and UNSANITARY!! I will not be doing my shopping here, anymore, and I am thoroughly disgusted. Shame on the people that work there?.

Chai Latte


Provided by Citysearch - 
Didn't Appear To Want Customers

This weekend I stopped in at Sephora in Santa Monica, California. Sales people were rude. There were a few sales associates on the floor however they didn't appear to be helping anyone or wanting to help anyone. No one said Hi. There was a lot of attitude and it wasn't of positive either. They really didn't appear to want customers; it was a very negative experience. Good thing Sephora has great products as this Sephora wouldn't survive with the way their customer service was.



Provided by Citysearch - 
Santa Monica-Sephora Lacks Customer-Focused Management

I love Sephora however not the Santa Monica Sephora; my experience there makes me rethink whether I want to be doing business with Sephora(s) at all if they don't hire customer-focused management for each of their stores. The girl who rang my purchase identified herself as the store director (Kristina C). I had to laugh as the little girl who rang my purchase, or rather opened her big deer eyes and wouldn't keep her mouth shut, didn't know the first thing about customer service. She was rude, had poor communication skills and was a bad representative over all for Sephora. You're a brat! Sephora might be wise in sending you back to basic 101 customer service training.



Provided by Citysearch - 
HEAVEN for beauty-product junkies

Sephora is an AMAZING place to buy any and all beauty products, tools, and perfumes. Everything is neatly organized by brand and easy to find, the selection is unbelievable, and all products are available for testing and trying out the color. They actually encourage you to linger and try stuff on! It's not cheap, but for quality products and fun, comfortable, and exhilarating shopping experience, Sephora FAR surpasses department store makeup counters.



Provided by Citysearch - 
Easy gifts!

This is a place to get gifts that are very nicely wrapped.

Sponsored Links
We just redesigned! Do you like it?
× Not a Fan

× Thank You!