California Department of Motor Vehicles - DMV
2235 Colorado Ave, Santa Monica, CA 90404
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Let me begin by saying I got there 45 mins before my appointment. First off another customer was right on my back, right side than left side. What's her problem, I stayed silent. The appointment line was going slower than the walk in line, do figure, not right, yes....then I finally make it to the front of the line and the worker leaves. After 5 or so minutes a customer asked for someone to come help us. Dud, security guard acts like he has a terrible life, and exhumes that on the customers. OMG, it never changes. Then finally a woman comes and first off, raises the hands saying we are short-handed today, so you can stay or leave. How sweet of her. Take a nice class lady. I stood there silent, said hello, how r u, have a nice day etc. , no response... gave me a paper to fill out, why couldn't I get this on line!!! Fill it out take it back to wait in another line, what! After the woman takes 2 or 3 more customers who were AFTER ME, FINALLY SHE GIVES ME a number F6034, the screen said at F6030, sigh of relief. Then I hear, serving number F6034, after sitting there 20 mins or so studying the vision test sign. I walk up to window 13, ah a nice looking young Asian man, I was happy. He spoke. Dry quietly, with no emotion, hmmm, ok, not bad, not rude, but not friendly, WHY! Anyway I got through it with flying colors. Passed the vision test, paid $33 signed this and that and off I went to the CAMERA line. I thought on my way tho that line, why in the world would that nicely dressed young man be working at the DMV, was a puzzle, that's for sure. Quickly got my pic taken, She said smile or don't smile, said got it, and whew, I was out of there after an hour.
Now, in my opinion, this place of business still needs a class in niceness, manners, and friendliness, not to mention better organization. The customers also need these classes. We all need to be more patient, and friendly.
I hope I don't need to come back here anytime soon.
07/10/2011Provided by Citysearch -
Ok, this is crazy. I understand you need an appointment and I would have done much better by having one.. BUT.. that doesn't mean that people have to be rude. Let me put it this way, with all the people out of work these days, do we have to employee people who hate to work. This DMV reminded me of the Post Office.. everyone working slooooooooowwwwwww.. not one person even cracking a smile or saying anything like ""can I help you?"" I am still stunned from the lack of service. I asked about a form I needed for a CDL.. the lady literally grunted at me. The lady in question was actually telling me to stand in another line... I thought she was saying ""she was drunk on wine"" I swear, I am not trying to be funny I thought she was saying that she was drunk on wine.. Anyhow the story has a good ending, I was in and out in 90 minutes.. I guess that is good, well better than the New York City DMV. I would give this DMV 1 star except, I truly should have had an appointment.. or just brought a bottle - and been drunk on wine :)