Lithia Chrysler Jeep Dodge of Santa Fe
4470 Cerrillos Rd, Santa Fe, NM 87507
In for routine service; out with a broken vehicle.
I have a lifetime oil change contract with Lithia. After my last oil change two weeks ago, I am having to replace the gasket they cracked when they overtightened it because they placed the sealer ring on the wrong thread. They also sheared off a bolt holding up the oil pan. Not to mention that they neglected to check the in-cabin air filter than needed replacing. My experience was so bad, I couldn't trust them to make it right so I found an independent repair shop (Toy Auto Man in Santa Fe, NM) to fix what Lithia broke.
Were to start:
This place has lured me in with there flashy adds then fail to come through, MANAGEMENT SUCKS!!!
Tim has got to be the worst service manager and will blame you for anything he can, and try to void your warranty.
without a good service department there's no use in buying a car from these people!
On to the freighting!! getting yelled at by one of the used car managers is very disrespectful to a loyal customer, and not to mention having the worthless idiot walk away!!!
WILL NEVER BUY A CAR FROM THEM AGAIN!!!!!!!!!!!!!!
If you would have asked me a few years ago i would have recommended Lithia in Santa Fe, but as for now it's probably one of the worst and typical of CAR SALES!!! Watch out for the service department and the management in this place! The car sales people are polite but the management has been infested with bozos!