Completely ruined a jacket dress and refused to pay for the outfit. Admitted theirerror (holes in the dress) but would only pay for a minimal % of the dress... nothing for jacket which was useless without the dress. Owner REFUSED to discuss with thecustomer; instead made a clerk available. The worst dry dleaner I have ever encountered.
So far, zero customer service issues here. For over 10 years, our family has been using Park Avenue for everything from business suits to coats. They have never lost or damaged anything. Their prices are good and they turn around clothes in a day. If it looks like there may be a problem with an item, they warn you. Park Avenue has polite personnel, and most important, onsite spotters and pressers. I worked in a cleaners, and saw things get lost more often when sent off the premises to be worked. I do very carefully review the invoice before leaving the clothes, don't recall a mistake we had to correct.
Once I had dropped off over 35 items. After picking them up, I went home to discover one item was not mine and one shirt was missing. I went to return the item belonging to someone else. To this day I am still awaiting a compensation and an excuse for my lost shirt. Which should not be difficult since these business are insured against this type of mishap.
Took a couch slipcover and pillow cases in to be washed ... the instructions said to put them back on "damp". The called when ready, and everything worked out beautifully.
If you like service don't use this cleaner. They lost my blouse and their answer to this issue was, "you never brought the blouse." The customer service is absolutely horrible. In this case you definitely get what you pay for. Very frustrating!!!
They've always done a great job and have never lost or damaged any of my clothing.
New Method Cleaners here in Santa did a remarkable job on a 50 year old school parka that had been stored for an extended time and subject to water damage that caused a great deal of mold and mildew. It was thought to be permanently ruined by some, but when I got it back it looked like new. Remarkable !!!John Denko