I told the car dealership service department on 10/14/16 that I am out of town traveler from Massachusetts, and need a oil change. I brought my car to the dealership, a female service advisor orally quoted me $71 for the synthetic oil change. When it was done more than one hour later, the service advisor increased the service fee 107% to $147! The reason: the oil change need 8 quarters instead of 6 quarters (33% increase). What a ripoff!!
10401 Copper Ave NEAlbuquerque, NM 87123
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In for routine service; out with a broken vehicle.I have a lifetime oil change contract with Lithia. After my last oil change two weeks ago, I am having to replace the gasket they cracked when they overtightened it because they placed the sealer ring on the wrong thread. They also sheared off a bolt holding up the oil pan. Not to mention that they neglected to check the in-cabin air filter than needed replacing. My experience was so bad, I couldn't trust them to make it right so I found an independent repair shop (Toy Auto Man in Santa Fe, NM) to fix what Lithia broke.
Good Experience. Corey Kracke ensured my customer experience was a good one.
I've taken my 98 Honda prelude to Ron and Jose on numerous occasions. I call my car Murphy because anything that can go wrong has! They put a newer engine when my old one blew, found that the previous owner wired things so wrong that it burnt majority of my wires so they rewired the car for me. As well as replacing my right axle, my harmonic balancer, engine harness, and put in a new alternator. They have been extremely wonderful and always kept me informed on the problems that occurred and wouldn't do anything unless they got the go ahead from me. I've spent thousands of dollars on my car and so far it's been doing great. Anytime a problem occurs I call them first and ask them and they are more than helpful. I've trusted them with my car many times and will be going back for a quote on suspension :)
I had purchased a previous vehicle from them in the past and got screwed on that deal and it took them 9 months after the sale to finally get all of the paperwork right. I decided to give them another shot to try to get out from under the other vehicle. As I walked into the dealership I was greeted by Ernesto who I had explained my previous experience with and who assured me that the company had done some house cleaning and gotten rid of all employees that were not customer oriented. I expressed interest in a certain vehicle and I also explained my need to be done pretty quick as I had a two and a half hour drive home still. He seemed to want to help and we began the process. He showed me a couple of vehicles that could suit my needs and we began the paperwork. I was kept waiting in the dealership for about four hours and kept receiving the familiar brush off "We're working on it, we just need 15 more minutes". Apparently 15 minutes takes a lot longer in the dealership than it does anywhere else in the world. I was delayed and delayed until closing time when they finally told me there was nothing they could do, sorry. So I left to conquer my drive home. This afternoon, thirty minutes before my two children's nap time, Ernesto calls and tells me that they got it worked out and have the payments where I want them, come pick up my new car. I explained to Ernesto that I have a three-year-old and a six-month-old that would have to come with and that I didn't want to be wasting my time. He assured me that it was all ready to go, I just needed to come down and sign the papers. So we begin the long process of getting the kids ready to be on the road for a total of five hours and a couple hours doing paperwork. After the kids are all dressed, packed, bundled up and ready to head out to the car Ernesto calls back to tell me "Don't leave yet, we forgot that you were going to be trading in a car, we need 15 or 20 minutes to make sure all that paperwork is ready. Unbundle the children and have them wait to see what we're going to do, now thirty minutes past their nap time. 15 minutes pass, 30 minutes pass, 45 minutes pass and I call and speak with the sales manager who tells me that they are going to have to wait until tomorrow to call the bank because they don't have everything ready yet. I explain my frustration with them because I had explained my situation and was assured they are ready to deal. The sales manager then tells me that if that's the way I'm going to be then it's probably best if we didn't do business.It is painfully obvious that there is no respect or value given to the customer's time. I would highly recommend you take your business elsewhere and stay away from this place.
My experience was a direct opposite of previous poster. While traveling my Denali XL developed a braking problem. Eric at Sierra diagnosed and corrected the problem promptly and my cost was minimal (min labor charge for 1 hour service). I would recommend this dealership's service department.
Do not trust this dealer ship to fix any major problems with your car. My mother has tried to work with them for over two years now and she is more than 5k in debt and a car that's still not road worthy. I even had the main maintenance man admit he bought used parts from a junk yard. When I took it in to the shop for an inspection requested by the owner of the dealership we ended up on the side of the road calling a relative for help. Not to mention we spent over 4 hours waiting for the inspection to be done.
After going through the run around with disappointing Albuquerque “superstores” I found my way to Beaver Toyota of Santa Fe where I was very pleased. First off, there was no pressure to buy, in fact they made it fun. I test drove every vehicle I wanted to try out until I found the car I was most comfortable in. I never once felt awkward. The friendly sales representative sat down with me and was very clear about what was going on, no oddball sale tactics. They quickly gained my trust and I would recommend anyone who wants an enjoyable car buying experience to go see them.