Once I had dropped off over 35 items. After picking them up, I went home to discover one item was not mine and one shirt was missing. I went to return the item belonging to someone else. To this day I am still awaiting a compensation and an excuse for my lost shirt. Which should not be difficult since these business are insured against this type of mishap.
Took a couch slipcover and pillow cases in to be washed ... the instructions said to put them back on "damp". The called when ready, and everything worked out beautifully.
If you like service don't use this cleaner. They lost my blouse and their answer to this issue was, "you never brought the blouse." The customer service is absolutely horrible. In this case you definitely get what you pay for. Very frustrating!!!
They've always done a great job and have never lost or damaged any of my clothing.
New Method Cleaners here in Santa did a remarkable job on a 50 year old school parka that had been stored for an extended time and subject to water damage that caused a great deal of mold and mildew. It was thought to be permanently ruined by some, but when I got it back it looked like new. Remarkable !!!John Denko