In mybook® Car Collection (edit)

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QUALITY AUTO BODY REPAIR AND REFINISHING

General Info
* Lifetime Guarantee * We Welcome All Insurance Co. & Handle All the Paperwork * Free Estimates with Thorough Safety Inspections * All Makes & Models
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
* Unibody Frame Equipment * Genesis Laser Measuring * We Use Factory Parts * Guaranteed Paint Match * Downdraft Oven Bake Booth for a Factory Finish
Payment method
visa, mastercard
Neighborhood
Central Santa Cruz
Accreditation

PPG

ASE Certified

I-CAR Gold Class

Categories
Auto Repair & Service, Automobile Body Repairing & Painting
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COUPONS & DEALS

No coupons available

Reviews

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Stephanie F.

07/11/2017

Overall
Expertise
Professionalism
Promptness

They have had my car for two months. After 1 month, the insurance needed to make another estimate and let me know that they hadn't even ordered any parts from the first estimate, and he had never seen a company move so slowly before.
We called to complain. They apologized and have been calling me regularly with "updates" that turn out to not even be true. I stopped by to look at the progress, and everything the fellow said was completed wasn't. All that's different I that it's totally dismantled, MUCH filthier, and the hood is being left open for days for no apparent reason.. maybe to make it seem like they're working on it?!
2 weeks ago, they said it would be done on the 11th. That's today, and it's not even close. I don't know what they're trying to pull or why but I feel myself and my property have been deeply disrespected.

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